Agbom Rosemary

I am a Customer Support Specialist with a strong background in delivering exceptional customer service and administrative support. My expertise lies in analyzing customer feedback, resolving inquiries, and ensuring high levels of satisfaction. I am dedicated to optimizing processes and improving customer experiences, contributing to organizational success.

In my current role at OCE DATA Company, I have provided timely and efficient support to customers, achieving a 99% satisfaction rate. I have successfully improved customer query resolution processes, enhancing accessibility and response time by 30%. My analytical skills have enabled me to identify trends in customer feedback, which I utilize to improve service delivery.

Previously, as an Administrative Assistant with a focus on data entry, I managed high-volume tasks while maintaining a typing speed of over 70 WPM with 98% accuracy. I have also implemented improved file organization systems, reducing retrieval time by 40%. My commitment to excellence is reflected in my certifications, including Microsoft Office Specialist in Excel and Word.