OBOluwatosin Balogun
@oluwatosinbalogun
Detail-oriented IT Support Officer with a passion for problem-solving.
NigeriaWhat I'm looking for
My name is Oluwatosin Balogun, a results-driven IT and Application Support Specialist with 2+ years of experience delivering remote, enterprise-level support across Microsoft 365, Google Workspace, Windows OS, and business-critical applications. Proven ability to resolve 50+ tickets weekly, support 200+ users, and reduce downtime through SLA-driven incident management, proactive monitoring, and clear communication. Strong customer service background with experience supporting remote users across multiple regions and seeking remote IT/Application Support or Customer Support roles in the US, UK, EU, and Africa-based organizations.
Experience
Work history, roles, and key accomplishments
Information Technology/Application Suppo
Anchor Insurance Company Limited
Feb 2023 - Present (2 years 11 months)
Provided remote and onsite IT/Application Support to 200+ users, resolving 50+ weekly incidents across hardware, software, network, and cloud platforms. Administered Microsoft 365 and Google Workspace, managing access, licenses, security, and compliance. Improved uptime through SLA driven ticket management, backup and recovery, optimized 150+ licenses, trained 200+ staff (40% adoption increase
IT Support Officer
Anchor Insurance Company Limited
Feb 2023 - Present (2 years 11 months)
Managed and secured 200+ Microsoft 365 and Google Workspace accounts, resolved 50+ weekly incidents to reduce user downtime, and delivered training that increased tool adoption by 40%. Implemented backup/recovery procedures and optimised license inventory, saving administrative time and improving continuity.
Auditor/Cus Supp Rep
Applink Capitals Nigeria Limited
May 2022 - Sep 2022 (4 months)
Provided remote customer support by validating and reviewing loan applications with 100% accuracy.
Streamlined approval workflows, improving loan processing speed and reducing errors.
Automated Excel-based performance and compliance reports, enabling leadership to track daily approval and rejection trends.
Responded to customer inquiries, improvingturnaround time and overall customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Moshood Abiola Polytechnic
Higher National Diploma, Computer Science
Completed a Higher National Diploma in Computer Science, gaining foundational knowledge in various aspects of computing. The program provided a strong understanding of computer systems and their applications.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Portfolio
balogunthee.github.io/PORTFOLIOSalary expectations
Job categories
Skills
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