Open to opportunities

Oluwatosin Balogun

@oluwatosinbalogun

Message

Detail-oriented IT Support Officer with a passion for problem-solving.

Nigeria

Message

What I'm looking for

I am looking for a role that values continuous learning and offers opportunities for professional growth in a collaborative environment.

I am a detail-oriented and customer-focused IT Support/Application Support Officer with over 2 years of experience in providing technical assistance and troubleshooting complex issues. My journey in the IT field has been driven by a passion for enhancing user satisfaction and solving problems efficiently. I have developed a strong skill set in Windows OS environments, Microsoft 365 administration, and basic networking, which has allowed me to thrive in fast-paced, technology-driven environments.

Currently, I work at Anchor Insurance Company Limited, where I oversee user account management and provide technical support for hardware, software, and network issues. My efforts in training and documentation have significantly improved user adoption rates for enterprise applications. I am committed to continuous learning and adapting to new technologies, ensuring that I remain at the forefront of IT support.

Experience

Work history, roles, and key accomplishments

Current

Information Technology/Application Support Officer

Current

Anchor Insurance Company Limited

Feb 2023 - Present (2 years 4 months)

Oversaw 200+ user accounts, email addresses, passwords, and access permissions, ensuring secure and efficient system access. Provided remote and on-site troubleshooting for hardware, software, and network issues (LAN/WAN, Wi-Fi), minimizing downtime and improving productivity.

Technical Support

Auditor

Applink Capitals Nigeria Limited

May 2022 - Present (3 years 1 month)

Verified and validated customer information to ensure adherence to loan eligibility criteria. Generated comprehensive daily reports in Excel, monitoring loan approval and rejection rates for accurate record-keeping.

Microsoft Excel Loan Processing

Education

Degrees, certifications, and relevant coursework

Moshood Abiola Polytechnic

Higher National Diploma, Computer Science

Completed a Higher National Diploma in Computer Science, gaining foundational knowledge in various aspects of computing. The program provided a strong understanding of computer systems and their applications.