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OB@oluwatosinbalogun
Detail-oriented IT Support Officer with a passion for problem-solving.
NigeriaI am a detail-oriented and customer-focused IT Support/Application Support Officer with over 2 years of experience in providing technical assistance and troubleshooting complex issues. My journey in the IT field has been driven by a passion for enhancing user satisfaction and solving problems efficiently. I have developed a strong skill set in Windows OS environments, Microsoft 365 administration, and basic networking, which has allowed me to thrive in fast-paced, technology-driven environments.
Currently, I work at Anchor Insurance Company Limited, where I oversee user account management and provide technical support for hardware, software, and network issues. My efforts in training and documentation have significantly improved user adoption rates for enterprise applications. I am committed to continuous learning and adapting to new technologies, ensuring that I remain at the forefront of IT support.
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Work history, roles, and key accomplishments
Anchor Insurance Company Limited
Feb 2023 - Present (2 years 9 months)
Oversaw 200+ user accounts, email addresses, passwords, and access permissions, ensuring secure and efficient system access. Provided remote and on-site troubleshooting for hardware, software, and network issues (LAN/WAN, Wi-Fi), minimizing downtime and improving productivity.
Applink Capitals Nigeria Limited
May 2022 - Present (3 years 6 months)
Verified and validated customer information to ensure adherence to loan eligibility criteria. Generated comprehensive daily reports in Excel, monitoring loan approval and rejection rates for accurate record-keeping.
Degrees, certifications, and relevant coursework
Higher National Diploma, Computer Science
Completed a Higher National Diploma in Computer Science, gaining foundational knowledge in various aspects of computing. The program provided a strong understanding of computer systems and their applications.
NigeriaYou can contact Oluwatosin and 90k+ other talented remote workers on Himalayas.
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