Open to opportunities

Adeola Ajala

@adeolaajala

Message

I resolve high-volume customer issues and guide users through technical products with clarity and empathy.

Nigeria

Message

What I'm looking for

I'm looking to apply my customer support, technical troubleshooting, client engagement, and consultative selling experience to help customers resolve issues, adopt products, and make confident purchase decisions.

I've supported customers at Teknowledge by resolving 50+ inquiries and issues daily through phone, chat, and remote support. I provide technical guidance, assist with Microsoft system setup and troubleshooting, and train users to improve product adoption.

At Access Bank Plc, I managed high-volume banking application inquiries and helped boost branch CSAT to 90% through patient problem-solving and rapid multi-channel support.

I document technical issues and customer interaction histories accurately, manage escalations, and coordinate with customer experience and engineering teams to address systemic application issues.

My background combines customer service, technical support, consultative selling, and client engagement, supported by studies in Data and Information Science.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Teknowledge

Jan 2023 - Jan 2026 (3 years)

Resolved 50+ customer inquiries daily via phone, chat, and remote support. Delivered technical guidance and assisted with system setup and troubleshooting across Microsoft environments.

Customer Service Technical Troubleshooting Microsoft Technologies Remote Support Documentation

Customer Service Representative

Access Bank Plc

Jan 2019 - Jan 2021 (2 years)

Managed high-volume inbound calls and digital inquiries for banking applications. Boosted branch CSAT to 90% through systematic problem-solving and multi-channel support.

Customer Service Inbound Calls Digital Support Ticketing Systems Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Ibadan

Master of Science, Data and Information Science

Pursuing a Master of Science in Data and Information Science with a specialized track in Information Architecture, Data Communication, and Advanced Analytics.

University of Ilorin

Bachelor of Science, Information and Communication Science

Completed a Bachelor of Science in Information and Communication Science with relevant coursework in Systems Analysis, Data Communication, and Information Systems Management.