Mfon-Obong John
@mfon-obongjohn
Customer Support Specialist with 4+ years improving satisfaction for banking and retail clients.
NigeriaWhat I'm looking for
I am a Customer Support Specialist with over four years' experience delivering high-quality service in financial and retail environments. I excel at resolving customer issues via phone, email, and digital channels, using CRM systems and remote collaboration tools to ensure timely, empathetic outcomes.
At Access Bank and Wema Bank I managed client relationships, handled escalations, maintained accurate customer records, and supported account operations, consistently focusing on customer retention and satisfaction through strong problem-solving and communication skills.
Experience
Work history, roles, and key accomplishments
Relationship Officer
Access Bank Plc
Dec 2023 - Present (2 years 6 months)
Manage client relationships and provide personalized support across phone, email, and digital platforms; resolved escalations and maintained accurate customer documentation to improve service outcomes.
Customer Care Representative
Wema Bank Plc
Jan 2021 - May 2023 (2 years 4 months)
Delivered high-quality customer service and teller support, assisting with account inquiries and transactions and resolving complaints to ensure timely issue resolution and compliance with banking policies.
Education
Degrees, certifications, and relevant coursework
University of Uyo
Bachelor of Science, Accounting
Completed a Bachelor of Science in Accounting focusing on financial accounting principles and reporting.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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