FZFayssal zinbi
@fayssalzinbi
Customer Support Coordinator with expertise in client relations and operations.
MoroccoWhat I'm looking for
I am a dedicated Customer Support and Administrative Coordinator with a strong background in client relations and operational support. My journey began with a Bachelor’s Degree in English Studies from Mohamed V University, where I honed my analytical thinking and communication skills. I have continuously pursued professional development in customer support best practices, ensuring I stay updated with industry standards.
In my professional experience, I have excelled in various roles, including as a Customer Support Representative at Teleperformance for Pandora Jewelry, where I provided exceptional service and resolved customer inquiries effectively. My role as a Content & Marketing Moderator at Temu allowed me to optimize product listings and analyze performance metrics, enhancing customer engagement. Additionally, I served as a Technical Support Specialist at FOUNDEVER, where I coordinated technical resolutions and maintained high customer satisfaction through efficient task management.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Teleperformance
Provided exceptional customer support through phone, email, and text, addressing inquiries and resolving issues throughout the customer journey. Resolved post-purchase concerns, managed returns, and ensured timely solutions, maintaining customer satisfaction and loyalty. Documented and updated customer interactions in the company system, ensuring accurate records for follow-up and issue resolution
Content & Marketing Moderator
Temu
Managed and optimized product listings on Temu's platform, ensuring they were customer-friendly, accurate, and designed to attract potential buyers. Analyzed listing performance by tracking key metrics such as lead generation and customer engagement. Collaborated with the customer support team to address customer feedback on listings, making real-time adjustments to improve satisfaction and produc
Technical Support Specialist
Foundever
Coordinated technical issue resolutions for advanced printer models, ensuring seamless support and timely solutions while managing multiple customer inquiries. Organized and prioritized tasks based on urgency and complexity, making independent decisions to efficiently address each issue. Served as the main point of contact between customers and technical teams, ensuring smooth communication and al
IT Service Desk Agent
Econocom
Responded to incoming service requests via phone, email, chat, or ticketing systems, troubleshooting and resolving basic hardware, software, and network issues. Logged, tracked, and managed incidents and service requests using a ticketing system, prioritizing and categorizing tickets according to urgency and impact. Provided basic support for desktop/laptop hardware, printers, and mobile devices,
Education
Degrees, certifications, and relevant coursework
Self-Directed Learning
Ongoing Professional Development, Customer Support Best Practices
Continuously enhancing expertise in customer service excellence, communication strategies, and client relations through self-directed learning and industry best practices.
Mohamed V University
Bachelor’s Degree, English Studies – Cultural Studies
Enhanced written and verbal English skills, strong analytical thinking, and teamwork abilities through collaborative projects and academic research.
Abbas Miftah High School
Baccalaureate, Letters and Humanities
Completed secondary education with a focus on letters and humanities.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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