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@raneemabdelaziz
Customer service representative with strong communication and problem-solving skills.
I am currently a second-year student at Helwan University, pursuing a degree in Spanish language and Hispanic culture. My academic journey has equipped me with a deep understanding of diverse cultures and languages, which I leverage in my professional endeavors.
As a Customer Service Representative at Teleperformance Egypt, I honed my skills in handling inbound and outbound calls in Arabic and English, while also assisting Turkish-speaking customers through chat. My commitment to maintaining high customer satisfaction and my ability to solve problems effectively have been key to my success in this role.
I am a fast learner and adaptable, thriving in dynamic environments. I am eager to bring my skills and experiences to new challenges, whether in full-time or part-time roles, and I am open to internship opportunities that allow me to grow professionally.
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Work history, roles, and key accomplishments
Teleperformance Egypt
Aug 2024 - Apr 2025 (8 months)
Handled inbound and outbound calls in Arabic and English, ensuring customer inquiries and complaints were resolved efficiently. Assisted Turkish-speaking customers via chat, maintaining high customer satisfaction and problem-solving records.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Spanish Language and Hispanic Culture
Currently in second year, studying Spanish language and Hispanic culture. Focused on developing strong linguistic and cultural understanding.
Software and tools used professionally
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