Abdelhafidh Bounab
@abdelhafidhbounab
I build lasting customer partnerships through onboarding, account management, and proactive issue resolution.
AustriaWhat I'm looking for
I've managed client portfolios at SOP Hilmbauer & Mauberger GmbH from onboarding through long-term retention, designing structured onboarding journeys that support rapid product adoption.
I work directly with customers in person, by phone, and online, resolving concerns proactively and coordinating across departments to keep shared objectives on track. Earlier, at Competence Call Centre GmbH, I handled customer enquiries, de-escalated conflicts, and maintained accurate interaction records.
Experience
Work history, roles, and key accomplishments
Project Manager / Customer Success & Implementation Manager
SOP Hilmbauer & Mauberger GmbH
Feb 2018 - Dec 2024 (6 years 10 months)
Managed client portfolios with focus on retention and satisfaction, designed onboarding for rapid product adoption, and coordinated cross-functional teams to ensure timely achievement of objectives.
Education
Degrees, certifications, and relevant coursework
University of Vienna
Bachelor's degree, Business Informatics
2016 - 2018
Pursued a Bachelor's degree in Business Informatics, focusing on the intersection of business and technology.
Availability
Location
AustriaAuthorized to work in
Job categories
Interested in hiring Abdelhafidh?
You can contact Abdelhafidh and 90k+ other talented remote workers on Himalayas.
Message AbdelhafidhGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
