Sarah Ogura
@sarahogura
I drive retention and growth through strategic customer success and client process optimisation.
AustriaWhat I'm looking for
At SchoolFox, I manage high-value customer portfolios, optimise onboarding workflows, and lead cross-functional initiatives that improve the user journey. I also coach internal teams and mentor junior staff to strengthen client success and service delivery.
I've built customer-focused experience across Philip Morris International, Erste Bank, A1 Telekom Austria, Apple, Austrian Airlines, and Lufthansa. From strategic account management and credit-risk assessments to resolving complex customer issues, I use feedback, CRM tools, and data-driven insights to build loyalty, reduce churn, and deliver tailored solutions.
Experience
Work history, roles, and key accomplishments
Senior Customer Success Manager
SchoolFox
May 2025 - Present (1 year 4 months)
Managed high-value portfolios, ensuring long-term loyalty and satisfaction. Coached internal teams to deliver excellence and enhance client success.
Education
Degrees, certifications, and relevant coursework
Prayner Konservatorium
Classical Singer, Music
Studied classical singing at Prayner Konservatorium.
BORG Hegelgasse
High School Diploma, General Education
Completed high school education at BORG Hegelgasse.
Berufsschule für Haar- und Körperpflege
Apprenticeship, Hairdressing and Body Care
Completed an apprenticeship at Berufsschule für Haar- und Körperpflege.
Tech stack
Software and tools used professionally
Availability
Location
AustriaAuthorized to work in
Salary expectations
Job categories
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