Open to opportunities

Abdelatif Salemkour

@abdelatifsalemkour

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Experienced Data Manager with a strong background in operations.

Algeria

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What I'm looking for

I seek a dynamic role in data management that fosters growth and innovation.

As an accomplished Data Manager with over six years of experience, I have successfully led data management initiatives at Data Impact by NielsenIQ, where I synchronized customer success and data infrastructure teams. My efforts resulted in the accurate processing of over 6,000 products daily, showcasing my ability to implement agile methodologies for efficient workflows.

My background includes roles in customer support and project management, where I developed strong interpersonal and communication skills. I am fluent in French, English, and Arabic, allowing me to collaborate effectively with diverse teams and clients. I am passionate about leveraging data to drive business decisions and enhance operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

La Team, PR Agency

Oct 2023 - Present (1 year 10 months)

Responsible for developing and maintaining long-term relationships with clients, identifying opportunities, closing deals, and ensuring client satisfaction while ensuring timely delivery of requested services.

Client Relationship Management Sales Closing Customer Satisfaction Communication Skills Service Delivery Negotiation Time Management Problem Solving

Current

Data Manager

Current

Data Impact by NielsenIQ

Jun 2023 - Present (2 years 2 months)

Led data management efforts by synchronizing customer success and data infrastructure teams, achieving high accuracy in processing over 6,000 products daily. Implemented agile methods for efficient workflows and demonstrated excellent communication and negotiation skills during crises with high-profile clients.

Data Management Agile Methodologies Communication Skills Crisis Management Project Management Data Analysis Team Collaboration Customer Success Problem Solving

Customer Support Operator

Waves Call

Jan 2022 - Aug 2023 (1 year 7 months)

Provided product information and customer orientation, answered inquiries, handled orders, and processed returns while actively listening to customer feedback.

Customer Support Product Order Processing Communication Skills Time Management Team Collaboration Service Delivery

Data Operations Specialist

Data Impact by NielsenIQ

Sep 2021 - Jun 2023 (1 year 9 months)

Assisted with opening new customer accounts, analyzed and cleaned data to ensure high-quality customer information, and handled operational requests and complaints under supervision. Organized and maintained data efficiently.

Data Analysis Data Cleaning Quality Assurance Team Collaboration Communication Skills Customer Service

Customer Service Representative

UPS

Aug 2020 - Jan 2022 (1 year 5 months)

Assisted customers with inquiries and complaints, provided detailed information about products and services, processed orders, and handled returns efficiently while supporting management with reporting and analysis.

Customer Service Inquiry Resolution Order Processing Product Knowledge Reporting Communication Skills Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

University of Tizi Ouzou

Bachelor of Business Administration, Business Administration

2014 - 2018

Studied Business Administration with a focus on Entrepreneurship, gaining knowledge in business management, strategic planning, and innovative business practices.