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@hibabadji
Quality specialist seeking impactful and growth-oriented opportunities.
I am a dedicated quality specialist with a strong background in customer care and digital assistance. My journey began with a Bachelor's degree in English, which has equipped me with excellent communication skills. I thrive in challenging environments where I can leverage my expertise to contribute significantly to organizational success.
Throughout my career, I have held various roles that have honed my skills in quality assurance and customer service. At DXC Technology, I currently serve as a Help Desk professional, where I utilize my problem-solving abilities to enhance user experiences. My previous experience at Cdiscount France as a Quality Specialist allowed me to implement quality control measures that improved service delivery and customer satisfaction.
I am passionate about continuous learning and growth, and I am excited to bring my skills to a dynamic organization that values innovation and excellence. I believe that my proactive approach and commitment to quality will make a positive impact in any team I join.
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Work history, roles, and key accomplishments
DXC Technology
Jan 2025 - Present (10 months)
Currently working as a Help Desk specialist, providing technical support and resolving IT-related issues for clients. Focus on ensuring efficient problem resolution and maintaining high customer satisfaction.
Assit Digital
Oct 2021 - Dec 2024 (3 years 2 months)
Served as a Quality Specialist for Cdiscount France, ensuring adherence to quality standards and improving customer service processes. Conducted quality checks and provided feedback to enhance team performance.
Auchan France
Nov 2020 - Feb 2021 (3 months)
Provided customer care support, addressing inquiries and resolving issues for Auchan France customers. Focused on delivering excellent service and maintaining customer satisfaction.
Association Droit Au Travail
Apr 2018 - Feb 2019 (10 months)
Worked as a Children Animator, organizing and leading activities for children. Focused on creating engaging and safe environments for participants.
Engie
Oct 2017 - Jan 2018 (3 months)
Functioned as a Sales Agent, promoting and selling energy solutions to clients. Focused on achieving sales targets and building customer relationships.
ECF
Jun 2016 - May 2017 (11 months)
Served as a Business Consultant, providing strategic advice and solutions to clients. Focused on improving business processes and achieving organizational goals.
EASY CONTACT
Apr 2016 - May 2016 (1 month)
Worked as a Business Consultant, assisting clients with various business needs. Focused on delivering effective solutions and fostering client satisfaction.
Nocibe
Nov 2015 - Dec 2015 (1 month)
Performed duties as an Order Picker, responsible for accurately selecting and preparing customer orders. Ensured efficient and timely order fulfillment.
Air France/KLM (Flying Blue) at ASF
Mar 2015 - Sep 2015 (6 months)
Provided customer care support for Flying Blue members, addressing inquiries and resolving issues related to loyalty programs. Focused on delivering high-quality service and maintaining customer satisfaction.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Completed secondary education, earning a High School Diploma. Focused on foundational subjects to prepare for higher education.
Bachelor degree, English
Pursued a Bachelor's degree in English, developing strong linguistic and analytical skills. Gained comprehensive knowledge in English language and literature.
Software and tools used professionally
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