Open to opportunities

Hiba Badji

@hibabadji

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Quality specialist seeking impactful and growth-oriented opportunities.

Algeria

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What I'm looking for

I am looking for a role that challenges me and allows for continuous growth.

I am a dedicated quality specialist with a strong background in customer care and digital assistance. My journey began with a Bachelor's degree in English, which has equipped me with excellent communication skills. I thrive in challenging environments where I can leverage my expertise to contribute significantly to organizational success.

Throughout my career, I have held various roles that have honed my skills in quality assurance and customer service. At DXC Technology, I currently serve as a Help Desk professional, where I utilize my problem-solving abilities to enhance user experiences. My previous experience at Cdiscount France as a Quality Specialist allowed me to implement quality control measures that improved service delivery and customer satisfaction.

I am passionate about continuous learning and growth, and I am excited to bring my skills to a dynamic organization that values innovation and excellence. I believe that my proactive approach and commitment to quality will make a positive impact in any team I join.

Experience

Work history, roles, and key accomplishments

Current

Help Desk

Current

DXC Technology

Jan 2025 - Present (1 year 5 months)

Currently working as a Help Desk specialist, providing technical support and resolving IT-related issues for clients. Focus on ensuring efficient problem resolution and maintaining high customer satisfaction.

IT Support Troubleshooting Customer Service Ticketing Systems

Quality Specialist

Assit Digital

Oct 2021 - Dec 2024 (3 years 2 months)

Served as a Quality Specialist for Cdiscount France, ensuring adherence to quality standards and improving customer service processes. Conducted quality checks and provided feedback to enhance team performance.

Quality Assurance Process Improvement Customer Service Data Analysis Performance Monitoring

Customer Care Specialist

Auchan France

Nov 2020 - Feb 2021 (3 months)

Provided customer care support, addressing inquiries and resolving issues for Auchan France customers. Focused on delivering excellent service and maintaining customer satisfaction.

Customer Service Communication Complaint Handling Product Knowledge

Children Animator

Association Droit Au Travail

Apr 2018 - Feb 2019 (10 months)

Worked as a Children Animator, organizing and leading activities for children. Focused on creating engaging and safe environments for participants.

Childcare Communication

Sales Agent

Engie

Oct 2017 - Jan 2018 (3 months)

Functioned as a Sales Agent, promoting and selling energy solutions to clients. Focused on achieving sales targets and building customer relationships.

Sales Customer Relationship Management Negotiation Lead Generation

Business Consultant

ECF

Jun 2016 - May 2017 (11 months)

Served as a Business Consultant, providing strategic advice and solutions to clients. Focused on improving business processes and achieving organizational goals.

Business Consulting Strategic Planning Market Analysis Problem Solving Client Management Project Coordination

Business Consultant

EASY CONTACT

Apr 2016 - May 2016 (1 month)

Worked as a Business Consultant, assisting clients with various business needs. Focused on delivering effective solutions and fostering client satisfaction.

Business Development Data Analysis Reporting Communication

Order Picker

Nocibe

Nov 2015 - Dec 2015 (1 month)

Performed duties as an Order Picker, responsible for accurately selecting and preparing customer orders. Ensured efficient and timely order fulfillment.

order fulfillment Inventory Management Time Management Logistics

Customer Care Specialist

Air France/KLM (Flying Blue) at ASF

Mar 2015 - Sep 2015 (6 months)

Provided customer care support for Flying Blue members, addressing inquiries and resolving issues related to loyalty programs. Focused on delivering high-quality service and maintaining customer satisfaction.

Customer Service Loyalty Programs Communication Data Entry

Education

Degrees, certifications, and relevant coursework

AbdelhakBenHammouda HighSchool

High School Diploma, General Studies

Completed secondary education, earning a High School Diploma. Focused on foundational subjects to prepare for higher education.

8 mai 1945 University

Bachelor degree, English

Pursued a Bachelor's degree in English, developing strong linguistic and analytical skills. Gained comprehensive knowledge in English language and literature.