Open to opportunities

Oustani Loukmane

@oustaniloukmane

Message

Results-driven Support Team Lead with strong IT background.

Russian Federation

Message

What I'm looking for

I am looking for a role that values teamwork and innovation, offering opportunities for growth and development.

I am a results-driven Support Team Lead and Account Manager with over 4 years of experience in customer support, sales, and project management. My background in IT has equipped me with the skills necessary to excel in CRM systems, data analysis, and process automation. I have a proven track record of managing support teams, optimizing workflows, and enhancing service quality through data-driven strategies.

Throughout my career, I have demonstrated my ability to lead teams effectively, maintain key performance indicators, and assist in resolving complex issues. My multilingual communication skills in Arabic, French, English, and Russian allow me to connect with diverse clients and team members. I am passionate about technology and problem-solving, always seeking to leverage data to drive business success.

Experience

Work history, roles, and key accomplishments

Current

Support Team Lead

Current

Yango Drive

Dec 2023 - Present (1 year 6 months)

Managed the support team, maintaining KPIs for speed and quality of support. Assisted in resolving complex issues, prepared the team for new product launches, and optimized support workflows. Developed processes to enhance service quality in collaboration with other teams.

Team Leadership Customer Support KPIs Process Optimization Multilingual Communication CRM Systems Data Analysis Problem Solving IT Support Project Management

Current

Sales & Business Development

Current

Self-Employed

Jan 2020 - Present (5 years 5 months)

Engaged in cold calling, negotiation, and contract management while developing various projects using HTML, CSS, and JavaScript for front-end and NodeJS for backend.

Sales Development Cold Calling Negotiation HTML CSS JavaScript NodeJS Git Project Management Problem Solving

Account Manager

Marketplace

Jun 2023 - Jan 2024 (7 months)

Worked with incoming leads from sellers, conducting training on product uploads and account management. Provided support during onboarding and organized meetings to test orders and launch stores.

Account Management CRM Systems Online Training Customer Support Communication Skills Project Management Problem Solving Data Analysis Multilingual Communication

Code Reviewer

Microverse

Jan 2023 - May 2023 (4 months)

Reviewed code for functionality improvements and resolved complaints from students. Communicated effectively with developers through various channels.

Code Review Communication Skills Problem Solving Programming Data Analysis Git GitHub JavaScript HTML

Recruitment & Training Manager

Intertrade Bio

Jan 2023 - May 2023 (4 months)

Recruited candidates for sales positions and arranged training for new hires. Utilized CRM systems to communicate best practices and facilitated team meetings to align goals.

Recruitment Training CRM Systems Team Management Communication Skills Sales Strategies Performance Management Problem Solving Multilingual Communication Organizational Skills

Sales Manager

NSYS Group

Sep 2022 - Nov 2022 (2 months)

Managed accounts and client relationships in international B2B software sales. Conducted cold calls, sent commercial offers, and delivered presentations.