Ebruvwiyoroghene Anigboro Goma
@ebruvwiyorogheneanig
I resolve customer issues through clear, empathetic chat and email support.
NigeriaWhat I'm looking for
I've delivered real-time chat support to a global client base for over 18 months, resolving concerns and managing expectations through clear, empathetic written communication.
I'm comfortable owning shared inboxes and live chat queues in async, time-zone-spanning environments. I also support staff and students with patient communication while managing documentation, scheduling, and reporting.
Experience
Work history, roles, and key accomplishments
Online Chat Support Representative
Freelance
Jan 2024 - Present (2 years 8 months)
Delivered real-time chat support to a global client base over 18+ months, holding response quality high across high-volume conversations. Resolved customer concerns and managed expectations through clear, empathetic written communication.
Education
Degrees, certifications, and relevant coursework
B.A. History and Diplomatic Studies
Bachelor of Arts, History and Diplomatic Studies
Pursued a Bachelor of Arts in History and Diplomatic Studies with a minor in Educational Management.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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