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Blessing charles

@blessingcharles

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Skilled IT professional with expertise in application support and system maintenance.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth, encourages innovation, and values collaboration.

I am a skilled IT professional with a strong background in application support, system maintenance, and IT training. My expertise lies in troubleshooting and providing seamless support for both technical and non-technical users. I pride myself on my problem-solving abilities and effective communication skills, which have enabled me to enhance system efficiency and user experience.

Currently, I work as an Application Support Engineer at Ecobank Nigeria, where I monitor application performance, troubleshoot issues, and maintain high availability of server infrastructure. My role involves collaborating with engineering teams and vendors to ensure optimal performance and compliance with security policies. I have also developed engaging computer science lessons as a Computer Instructor, mentoring students and managing lab operations to ensure optimal functionality.

With a Bachelor of Engineering in Computer Engineering and various certifications, including those from Google and Cisco, I am highly adaptable and eager to learn. I am passionate about embracing new technologies to drive innovation and improve user experiences.

Experience

Work history, roles, and key accomplishments

Current

Application Support Engineer

Current

Ecobank Nigeria

Dec 2023 - Present (1 year 6 months)

Monitored application performance, troubleshot issues, and maintained 24/7 uptime, ensuring compliance with security policies and managing issue resolution through IT service management platforms. Delivered tier-two support by diagnosing malfunctions, collaborating with engineering teams and vendors, and performing thorough API testing and SQL query optimization.

Troubleshooting API Testing SQL System Integration Incident Management Disaster Recovery Linux Windows

Computer Instructor / Lab Administrator

Nigerian Military School Zaria

Apr 2021 - Present (4 years 2 months)

Developed and delivered engaging computer science lessons, designing comprehensive course materials to enhance student learning and skill development. Managed daily lab operations, ensuring optimal functionality of hardware and software while overseeing user access and system security, and installed, configured, and maintained systems, networks, and peripherals.

Curriculum Development System Configuration Installation Security Protocols Data Backup

ICT Intern

Nigeria College of Aviation Technology Zaria

Jun 2018 - Present (7 years)

Configured and installed computer systems, software applications, and essential programs for optimal performance. Assisted in maintaining IT infrastructure, including networks and computer systems, and provided technical support to staff and students for hardware and software issues.

System Configuration Installation Technical Support Troubleshooting System Administration

Education

Degrees, certifications, and relevant coursework

Ahmadu Bello University Zaria

Bachelor of Engineering, Computer Engineering

Completed a Bachelor of Engineering in Computer Engineering. Gained foundational knowledge and practical skills in various aspects of computer systems and software development.