Open to opportunities

Onoshorena User

@onoshorenauser

Message

Skilled Customer/Technical Support professional with strong problem-solving and communication abilit

Nigeria

Message

As a dedicated Customer/Technical Support professional, I bring a strong background in providing empathetic and efficient service, leveraging my technical expertise to resolve issues effectively. My experience includes diagnosing network issues, troubleshooting, and collaborating with teams to enhance support efficiency.

I hold an HND in Mechanical Engineering and have certifications in IT Support, PostgreSQL, and customer support. My achievements include improving CSAT from 85% to 95% and reducing complaints by 15% through process improvements.

Experience

Work history, roles, and key accomplishments

Current

Customer/Technical Support

Current

Microbit Technologies

Jul 2022 - Present (2 years 11 months)

Currently providing customer and technical support remotely, evaluating and prioritizing support cases, diagnosing network issues, and delivering advanced troubleshooting solutions. Collaborating with experts to resolve complex issues and implementing process improvements for enhanced efficiency.

Customer Support Technical Troubleshooting Networking CRM Systems Microsoft Office Problem Solving Communication Multitasking Ticketing Systems Team Collaboration

IT Support Technician

Eminence Computers

Mar 2022 - Jul 2022 (4 months)

Provided IT support by updating self-help documents, identifying computer problems, and advising solutions. Successfully installed and configured various operating systems and managed Windows activation processes.

IT Support Windows OS MacOS Linux Problem Solving Installation Documentation Compliance Technical Support

Education

Degrees, certifications, and relevant coursework

Auchi Polytechnic

Higher National Diploma, Mechanical Engineering

2016 - 2019

Completed a Higher National Diploma (HND) in Mechanical Engineering, focusing on advanced engineering principles and practices. Developed skills in mechanical design, thermodynamics, and fluid mechanics, preparing for a career in engineering.

Auchi Polytechnic

National Diploma, Mechanical Engineering

2014 - 2016

Completed a National Diploma (ND) in Mechanical Engineering, gaining foundational knowledge in engineering concepts, materials, and processes. Engaged in practical training and projects to enhance technical skills.