Open to opportunities

ikeh elohor

@ikehelohor

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Experienced Technical Support Engineer specializing in software troubleshooting.

Nigeria

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What I'm looking for

I am looking for a role that offers growth opportunities and values collaboration.

I am an experienced Technical Support Engineer with a strong background in diagnosing, troubleshooting, and resolving software application issues. My expertise lies in managing support cases from triage to resolution, ensuring comprehensive technical documentation, and collaborating with engineering teams to enhance system performance. I have a proven ability to optimize software functionality and minimize downtime, making me a valuable asset to any technical support team.

Throughout my career, I have gained hands-on experience in customer-facing support roles, where I have honed my skills in API management, SQL databases, and software debugging. My role at Itex Integrated Services Limited has allowed me to provide tier-two application support, investigate server logs, and implement fixes that enhance application performance. I pride myself on my ability to remain calm and resourceful in urgent situations, consistently achieving high customer satisfaction ratings.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Associate

Current

Itex Integrated Services Limited

Jan 2023 - Present (2 years 4 months)

Provided tier-two application support, diagnosing and troubleshooting software issues for both internal and external customers. Collaborated with engineering teams to report and resolve software bugs, ensuring minimal downtime and optimal system functionality. Monitored and documented technical downtime while implementing strategies to minimize disruptions.

Linux Postman Support Documentation

Customer Experience Officer

Itex Integrated Services Limited

Jun 2021 - Jan 2023 (1 year 7 months)

Delivered first-level support by diagnosing and resolving minor technical issues with POS terminals and agency banking applications. Collaborated with development teams to report and fix product bugs, improving software reliability and user experience. Managed customer inquiries and complaints across multiple support channels, maintaining high satisfaction ratings.

Customer Support Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Rivers State University

Bachelor of Science, Mass Communication

2016 - 2021

Completed a Bachelor of Science in Mass Communication, focusing on the principles of communication, media studies, and public relations. Developed skills in effective communication, critical thinking, and media production.