At First Bank of Nigeria Limited, I handle customer requests across account opening, e-banking, card services, transaction enquiries, and profile updates. I achieved 95%+ first-contact resolution across routine retail-banking enquiries.
I investigate failed, reversed, pending, and disputed transactions by validating details and reviewing available system records, escalating unresolved exceptions. I also process debit-card requests and conduct KYC and AML/CFT checks.
At Delta State Contributory Health Commission, I supported healthcare claims vetting by reviewing hospital bills and documentation for accuracy, completeness, eligibility, and compliance with approved cost parameters.
I identified discrepancies between hospital charges and approved tariff rates, escalated exceptions, and assisted with accurate records to strengthen audit readiness.
