Oluwabusayo Mesimo
@oluwabusayomesimo
I resolve banking customer issues across digital, phone, email, and branch channels.
NigeriaWhat I'm looking for
At FirstBank of Nigeria, I resolve card, digital banking, and account issues across phone, email, and in-person channels. I manage customer cases from logging through closure, document technical faults clearly, and coordinate escalations with Operations, IT, E-Business, and Contact Centre teams.
I've resolved over 95% of customer issues within SLA while supporting card activation, PIN resets, KYC checks, and e-channel onboarding. I also analyse complaint trends, prepare service reports, and help customers confidently use debit cards, mobile banking, and online banking tools.
Experience
Work history, roles, and key accomplishments
Relationship Manager
FirstBank of Nigeria Limited
Apr 2024 - Present (2 years 5 months)
Serves as the main point of contact for customers, resolving card, digital banking, and account issues through phone, email, and in-person channels. Logs, tracks, and follows up on customer cases in CRM and internal systems until full resolution.
Customer Service Officer
FirstBank of Nigeria Limited
Jul 2022 - Feb 2024 (1 year 7 months)
Resolved over 95% of customer issues within SLA, including card issuance delays, activation problems, PIN resets, and e-channel onboarding challenges. Handled a high volume of daily customer requests accurately using Finacle, OmniApp, and internal tools.
Graphics Intern (Hybrid)
Tech57 Integrated Services
Jul 2021 - May 2022 (10 months)
Designed digital assets and assisted with web layout creation while working in a hybrid setup.
Admin Trainee (NYSC)
SADP
May 2021 - Apr 2022 (11 months)
Managed documentation, data entry, and administrative reporting. Supported workflow improvements and record management.
Education
Degrees, certifications, and relevant coursework
Federal University of Agriculture, Abeokuta
Bachelor of Science, Agriculture
Earned a Bachelor of Science in Agriculture from the Federal University of Agriculture, Abeokuta in 2021.
Chartered Institute of Loan and Risk Management
Chartered Institute of Loan and Risk Management (CILRM), Loan and Risk Management
Completed certification in loan and risk management from the Chartered Institute of Loan and Risk Management.
Simplilearn
Introduction to Business Analytics, Business Analytics
Completed an introductory course in business analytics from Simplilearn.
Simplilearn
Introduction to Excel, Excel
Completed an introductory course in Excel from Simplilearn.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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