At First Bank of Nigeria, I handled customer inquiries, complaints, and transaction issues, focusing on resolving concerns at first contact. I also followed up on unresolved matters through to closure.
In bulk teller operations, I processed high-volume transactions under strict deadlines and audit scrutiny. I coordinated clearing and administrative processes with back-office, compliance, and branch teams.
At Westcare Specialist Hospital, I coordinated with HMOs, patients, and internal teams to resolve billing and account disputes. I also tracked HMO receivables and used AI and Excel-based tools to build dashboards and streamline recurring reports.
