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TAIWO AKINTOLA

@taiwoakintola

Customer Experience Officer at REDDINGTON MULTI-SPECIALIST HOSPITAL, turning patient feedback into reports and improvement plans.

Nigeria

Message

What I'm looking for

I’m seeking an opportunity to contribute my strong problem-solving abilities and extensive product knowledge to a customer-focused organization.

At REDDINGTON MULTI-SPECIALIST HOSPITAL, I design and distribute surveys, gather patient feedback, and analyze it to identify trends and prepare reports for management.

I also flag serious complaints, track their resolution, and work with departments on improvement plans based on feedback. I train staff on handling feedback with empathy and help ensure confidentiality and compliance with data protection laws.

At POLARISBANK LIMITED, I supported customers with digital banking, mobile app onboarding, and account opening. I also handled customer engagement and service recovery, along with AML monitoring and user authentication.

Earlier, I worked in banking operations at SKYEBANKPLC and GUARANTY TRUST BANK, covering cash and payment processing, account services, and reporting. I also worked in logistics at Zippy Logistics Company Limited, coordinating deliveries and maintaining shipment records.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Officer

Current

Reddington Multi-Specialist Hospital

Dec 2025 - Present (10 months)

Design and distribute surveys, collect feedback via digital and paper channels, analyze data, and produce reports for management. Flag serious complaints, track resolution, and collaborate with departments to create improvement plans.

Survey Design Data Analysis Reporting Complaint Management Customer Feedback Data Protection Training

Patient Support Officer

Reddington Multi-Specialist Hospital

Aug 2025 - Nov 2025 (3 months)

Greeted patients and visitors, collected personal and insurance information, managed appointment scheduling, and handled front office operations including check-in and phone calls.

Patient Registration Appointment Scheduling Front Office Operations Customer Service

Customer Service Officer

Polaris Bank Limited

Feb 2019 - Jul 2025 (6 years 5 months)

Attended to customer needs, opened accounts for new customers, requisitioned chequebooks, and provided digital banking platform support. Handled customer engagement, service recovery, AML monitoring, and user authentication.

Customer Service Account Opening Digital Banking AML Monitoring User Authentication Mobile App Onboarding Customer Education

Posting Teller

Skye Bank Plc

Oct 2017 - Jan 2019 (1 year 3 months)

Managed large daily cash inflows, deposits, cheque payments, and ATM sorting/posting. Delivered customer service, opened and maintained accounts, and migrated customers to alternative delivery channels.

Cash Handling Customer Service Account Management Flexcube Digital Banking Compliance Reporting

Logistics Assistant

Zippy Logistics Company Limited

Mar 2015 - Sep 2017 (2 years 6 months)

Oversaw shipments, inventory accuracy, packing, tagging, and disposal of damaged items. Maintained communication with vendors and customers, handled documentation, and coordinated deliveries.

Logistics Inventory Management Vendor Relations Documentation Delivery Coordination

Direct Sales Representative

Enterprise Bank Limited

Sep 2015 - May 2017 (1 year 8 months)

Opened accounts for new customers, developed new business prospects through cold calls, and interacted with existing customers to increase sales of bank products and services.

Sales Cold Calling Customer Relationship Management Account Opening