Open to opportunities

Aaysha Khan

@aayshakhan

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Aspiring system engineer with strong skills in customer service.

India

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What I'm looking for

I am looking for a role that challenges my skills and offers growth opportunities in a collaborative environment.

I am Aaysha Khan, a dedicated professional with a diverse background in customer service and system engineering. My journey began at Amazon as a Virtual Customer Service Associate, where I honed my communication skills and learned the importance of customer satisfaction. This experience laid the foundation for my subsequent role at Infosys, where I worked as a System Engineer on a project for The Boeing Company. Here, I developed my technical skills in Java, HTML, CSS, Springboot, and Angular, while also gaining valuable insights into project management and working in a highly confidential environment.

Currently, I serve as a Senior Seller Support Associate at Amazon, where I leverage my analytical problem-solving abilities to resolve seller queries effectively. My commitment to providing 100% resolutions has been a key factor in my success. Additionally, I have gained over two years of experience in human resources management through my internship at Learncoz, where I developed a strong understanding of HR functions, compliance, and employee relations. I am currently pursuing an MBA to further enhance my skills and knowledge in the field.

Experience

Work history, roles, and key accomplishments

Current

Sr. Seller Support Associate

Current

Amazon Pvt Ltd

Aug 2024 - Present (11 months)

Managed seller queries, consistently providing 100% resolution through strong analytical problem-solving and decision-making abilities. Collaborated with the team to ensure timely and efficient management of Aux changes.

Team Collaboration Query Management

Human Resources Management Intern

Learncoz Pvt Ltd

Apr 2023 - Present (2 years 3 months)

Accumulated over two years of experience in diverse HR functions, including employee relations, internal transfers, and talent support. Demonstrated technical proficiency with Microsoft Office Suite, particularly Excel. Possess knowledge of employment law and federal/state regulations concerning discrimination and equal opportunities.

Employee Relations Microsoft Office Suite Excel Employment Law Confidentiality Stakeholder Management

System Engineer

Infosys Pvt Ltd

Dec 2022 - Present (2 years 7 months)

Developed proficiency in Microsoft Office tools, Java, HTML, CSS, Springboot, and Angular. Contributed as a full stack developer on 'The Boeing Company' project, resolving client-faced bugs and errors. Gained experience in project management and the ADDIE model within a highly confidential environment.

Java HTML CSS Spring Boot Angular Full Stack Developer Microsoft Office Project Management ADDIE

Virtual Customer Service Associate

Amazon Pvt Ltd

Jul 2022 - Present (3 years)

Acquired comprehensive knowledge of customer inquiries, satisfaction, and communication skills. Successfully engaged with numerous customers, ensuring their complete satisfaction.

Customer Service Communication Skills Customer Satisfaction Problem Solving Customer Support

Education

Degrees, certifications, and relevant coursework

Jamia Hamdard University

Master of Business Administration, Business Administration

Currently pursuing a Master of Business Administration. This program focuses on developing advanced business acumen, strategic thinking, and leadership capabilities.

Global Nature Care Sanghathan The Group of Institute

Bachelor of Technology, Computer Science

Grade: 8.26

Completed a Bachelor of Technology degree, focusing on foundational engineering principles and technical skills. Achieved a grade point average of 8.26.