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Ajay R

@ajayr

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Aspiring software professional with a focus on customer experience.

India

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What I'm looking for

Software Support and Customer Experience Specialist with expertise in technical troubleshooting, chat, email, and phone support. Skilled in resolving technical and customer issues, collaborating with cross-functional teams, and delivering excellent customer experiences. Seeking to apply my technical and communication skills in a growth-focused, collaborative environment.

My name is Ajay R., and I am a Bachelor of Computer Science graduate from Rajiv Gandhi College of Engineering and Technology, with a CGPA of 8.15. I am a dedicated and adaptable professional with a strong foundation in technology, customer support, and problem-solving, eager to contribute my skills in a growth-oriented work environment.

With over two years of experience as a Customer Experience Specialist and Software Support professional, I have developed expertise in technical troubleshooting, customer issue resolution, and delivering exceptional support through multiple channels, including phone, email, and chat. At GCS Medical College, I assisted employees with software-related queries, enhancing my technical knowledge and problem-solving skills. At TSG Solutions, I managed customer support tickets, resolved complex issues, and improved customer satisfaction through effective communication and timely solutions.

I am passionate about continuous learning and aim to leverage my technical expertise, customer-focused approach, and communication skills to contribute effectively to a collaborative team while growing professionally.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Specialist

Current

Team Synergien Global Solutions Private Limited

Mar 2026 - Present (7 months)

Delivered customer support via phone, email, and chat, resolving inquiries promptly. Managed high-volume interactions while meeting response time and quality standards. Monitored customer feedback to improve service and accurately processed requests, returns, refunds, and account changes in line with company policies.

Teamwork Live Chat Email Support Customer Service Customer Success Customer Experience Customer Retention Patience Empathy Live Chat

Assistant Teacher

Shanti Asiatic School

Nov 2022 - Mar 2023 (4 months)

Explained mathematical concepts using interactive teaching methods to improve student understanding. Monitored student progress and maintained accurate academic records. Helped identify students with learning difficulties and provided personalized academic support. Improved student performance by providing targeted remedial coaching and individualized support.

Teaching Mathematics Communication Skills Time Management Lesson Planning Student Assessment Student Progress Tracking Classroom Management

Customer Experience Specialist

Team Synergien Global Solutions Private Limited

Mar 2022 - Nov 2022 (8 months)

Trained and mentored new team members on customer service practices and internal processes. Resolved customer issues efficiently, maintaining high satisfaction. Improved response times through process enhancements and collaborated with cross-functional teams to resolve complex cases and enhance service delivery.

Customer Service Email Communication Problem Solving

Software Support

GCS Medical College, Hospital and Research Centre

Aug 2021 - Feb 2022 (6 months)

Provided Level 1/2 technical support via phone, email, chat, and remote sessions. Assisted with software implementation, configuration, upgrades, and user onboarding. Collaborated with QA, Product, and Development teams to resolve software issues and trained users on features and best practices.

Customer Support Problem Solving Communication Skills Software support Remote Software Support Time Management

Education

Degrees, certifications, and relevant coursework

Rajiv Gandhi College of Engineering and Technology

Bachelor of Computer Science, Computer Science

2016 - 2020

Grade: 8.15 CGPA

Completed a Bachelor of Computer Science with a CGPA of 8.15, focusing on various aspects of computer science including programming, algorithms, and software development.