Open to opportunities

Shelly Kashyap

@shellykashyap

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Customer service professional with over 5 years of experience.

India

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and training.

I am a dedicated customer service professional with over five years of experience supporting USA-based clients. Currently, I serve as a Senior Customer Service Associate at Amazon, where I excel in issue resolution, B2B communication, and account management. My commitment to customer satisfaction drives me to deliver exceptional support through various channels, including voice and email.

In my role at Amazon, I have transitioned to support B2B customers, acting as a Subject Matter Expert (SME) for new hire training and process guidance. I handle escalated cases and complex issues using CRM tools like CSC and AC3, ensuring that performance standards are consistently met. My educational background in Computer Science, combined with certifications in programming and customer service, equips me with a unique skill set to enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Service Associate

Current

Amazon Development Centre

Jan 2020 - Present (5 years 6 months)

Delivered exceptional support to USA-based customers via voice and email channels. Transitioned to Amazon Business USA, handling end-to-end support for B2B customers. Acted as a Subject Matter Expert (SME) for new hire training, process guidance, and knowledge reinforcement.

Customer Service B2B Support Email Communication Training

Education

Degrees, certifications, and relevant coursework

Indira Gandhi National Open University

Bachelor of Computer Science, Computer Science

Currently pursuing a Bachelor of Computer Science degree. Expected to complete the program in 2026, focusing on foundational computer science principles.