Aatidel Fendri
@aatidelfendri
I resolve French and English technical support issues across chat, email, and phone.
RomaniaWhat I'm looking for
At SIDE for HYPERGRYPH, I delivered French and English player support through live chat and email, resolving 50+ gameplay, account, payment, and technical issues daily while maintaining 95% CSAT and 100% SLA compliance.
Previously at Foundever supporting Samsung, I handled around 50 French-speaking customer and technical support interactions per day, resolving hardware and software issues through Samsung GCIC and Samsung Admin. I also bring store management and maintenance experience, combining practical troubleshooting, escalation handling, and customer-focused service.
Experience
Work history, roles, and key accomplishments
French & English Player Support Advocate
SIDE (HYPERGRYPH)
Jan 2026 - Apr 2026 (3 months)
Delivered French and English player support via live chat and email, maintaining 95% CSAT and 100% SLA compliance. Resolved 50+ gameplay, account, payment, and technical issues daily using Helpshift and internal knowledge bases.
French Customer Support Representative
FOUNDEVER (SAMSUNG)
Mar 2022 - Dec 2025 (3 years 9 months)
Provided French-speaking customer and technical support via phone and email, handling approximately 50 interactions per day. Resolved hardware and software issues for approximately 50 customers daily, improving first-contact resolution through Samsung GCIC and Samsung Admin.
Store Manager
SFAX CUIR
Jul 2009 - Nov 2015 (6 years 4 months)
Managed daily operations for a retail store, increasing sales by 15% and maintaining high customer satisfaction.
Senior Technician – Maintenance Department
SOCOMENIN
Feb 2009 - Jul 2009 (5 months)
Coordinated preventive and corrective maintenance for 50+ equipment assets using CMMS, achieving 100% maintenance record accuracy.
Graduation Project – Digital Recording Voltmeter
STEG – Société Tunisienne de l'Électricité et du Gaz
Jan 2007 - May 2007 (4 months)
Designed and built a digital data-logging voltmeter that achieved 100% successful prototype validation.
Telecommunications Technician Internship
CERT – Centre d'Études et de Recherche en Télécommunications
Jun 2006 - Jun 2006 (0 months)
Prepared installation plans and inspected 20+ telecommunications installations, ensuring 100% compliance with technical standards.
Industrial Maintenance Worker Internship
TRAPSA – Compagnie des Transports par Pipe-Lines au Sahara
Jul 2005 - Jul 2005 (0 months)
Performed preventive and corrective maintenance on 30+ industrial and telecommunications equipment while maintaining 100% safety compliance.
Education
Degrees, certifications, and relevant coursework
Higher Institute of Electronics and Communication of Sfax
Higher Technician Diploma, Electronics and Telecommunications
2004 - 2007
Pursued a Higher Technician Diploma in Electronics and Telecommunications, focusing on technical skills and practical applications.
Majida Boulila Secondary School
Baccalaureate, Technical Speciality
2004 -
Completed the Baccalaureate in Technical Speciality, providing a foundation in technical studies.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
Skills
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