Open to opportunities

Aatidel Fendri

@aatidelfendri

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Technical support specialist at SIDE (HYPERGRYPH), resolving 50+ player issues daily in French and English.

Romania

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What I'm looking for

I'm seeking a French-speaking Technical Support, Help Desk, or Customer Support role.

At SIDE (HYPERGRYPH), I supported players in French and English through live chat and email. I resolved 50+ gameplay, account, payment, and technical issues daily using Helpshift and internal knowledge bases.

At FOUNDEVER (SAMSUNG), I handled customer and technical support by phone and email, resolving hardware and software issues for approximately 50 customers daily. I maintained 98% SLA compliance and contributed to high-quality service delivery.

Experience

Work history, roles, and key accomplishments

French & English Player Support Advocate

SIDE (HYPERGRYPH)

Jan 2026 - Apr 2026 (3 months)

Delivered French and English player support via live chat and email, maintaining 95% CSAT and 100% SLA compliance. Resolved 50+ gameplay, account, payment, and technical issues daily using Helpshift and internal knowledge bases.

Helpshift Live Chat Email Support SLA Compliance Customer issue resolution Knowledge Base

French Customer Support Representative

FOUNDEVER (SAMSUNG)

Mar 2022 - Dec 2025 (3 years 9 months)

Provided French-speaking customer and technical support via phone and email, handling approximately 50 interactions per day. Resolved hardware and software issues for approximately 50 customers daily, improving first-contact resolution through Samsung GCIC and Samsung Admin.

Phone Support Email Support Technical Troubleshooting CRM Samsung GCIC Samsung Admin SLA Compliance

Store Manager

SFAX CUIR

Jul 2009 - Nov 2015 (6 years 4 months)

Managed daily operations for a retail store, increasing sales by 15% and maintaining high customer satisfaction.

Retail Operations Customer Satisfaction Sales

Senior Technician – Maintenance Department

SOCOMENIN

Feb 2009 - Jul 2009 (5 months)

Coordinated preventive and corrective maintenance for 50+ equipment assets using CMMS, achieving 100% maintenance record accuracy.

CMMS Preventive Maintenance Corrective Maintenance

Graduation Project – Digital Recording Voltmeter

STEG – Société Tunisienne de l'Électricité et du Gaz

Jan 2007 - May 2007 (4 months)

Designed and built a digital data-logging voltmeter that achieved 100% successful prototype validation.

Electronics Prototyping Data Logging

Telecommunications technician internship

CERT – Centre d'Études et de Recherche en Télécommunications

Jun 2006 - Jun 2006 (0 months)

Prepared installation plans and inspected 20+ telecommunications installations, ensuring 100% compliance with technical standards.

Telecommunications Installation Planning Technical Standards

Industrial Maintenance Worker Internship

TRAPSA – Compagnie des Transports par Pipe-Lines au Sahara

Jul 2005 - Jul 2005 (0 months)

Performed preventive and corrective maintenance on 30+ industrial and telecommunications equipment while maintaining 100% safety compliance.

Preventive Maintenance Corrective Maintenance Safety Compliance

Education

Degrees, certifications, and relevant coursework

Higher Institute of Electronics and Communication of Sfax

Higher Technician Diploma, Electronics & Telecommunications

2004 - 2007

Higher Technician Diploma in Electronics & Telecommunications from the Higher Institute of Electronics and Communication of Sfax, Tunisia, from 2004 to 2007.