Daciana Ienaga
@dacianaienaga
IT support specialist at Telus Digital, analyzing image and video content for accuracy and productivity.
RomaniaWhat I'm looking for
At Telus Digital, I analyze pictures and videos for content and format, following standardization and accuracy and productivity criteria.
At Foundever, I provided Level 1 customer support by phone and through a ticketing system, helping users resolve account and platform issues.
At S.C. Delfingen Transilvania S.R.L., I delivered Level 1 IT support to employees across Europe, Asia, and the U.S. I achieved 90% incident resolution within 24 hours.
Across my IT support roles, I handled incidents and technical interventions for Carrefour and IBM users, maintaining service targets and supporting users with telecom and IT resources. I also bring earlier experience in human resources, including hiring over 4,300 employees.
Experience
Work history, roles, and key accomplishments
Data Analyst
Telus Digital
Jan 2024 - Present (2 years 9 months)
Analyzing pictures and videos as content and format respecting the standardisation and the matrix concerning the accuracy and the productivity.
Customer Support Level 1
Foundever
Mar 2018 - Jul 2024 (6 years 4 months)
Provided customer support via phone calls and a ticketing system. Identified and resolved technical and operational issues related to customer accounts.
IT Level 1 Support
S.C. Delfingen Transilvania S.R.L.
Nov 2015 - Mar 2017 (1 year 4 months)
Delivered IT Level 1 support for employees across Europe, Asia, and the U.S. Achieved an SLA of 90% incident resolution within 24 hours.
IT Support Operator (Level 1)
IBM-Carrefour
Jan 2011 - Dec 2014 (3 years 11 months)
Managed IT requests and incidents for Carrefour's European supermarkets and hypermarkets. Maintained clear and professional communication with customers.
IT Technician / IT Specialist
IBM Delivery Center
Jan 2010 - Nov 2011 (1 year 10 months)
Managed IT requests and incidents for Carrefour's European supermarkets and hypermarkets. Achieved and maintained an SLA of 95% incident resolution within 24 hours.
IT Specialist (IBM France)
IBM Delivery Center
Oct 2010 - Jan 2011 (3 months)
Administered telecom and IT resources for IBM France employees. Managed GVI database requests for telecom assets and produced IT coordination reports.
Human Resources Manager
Various Multinational Companies
Jan 1999 - Dec 2010 (11 years 11 months)
Managed full HR functions including recruitment, training, onboarding, motivation, evaluation, and personnel administration. Hired over 4,300 employees.
Education
Degrees, certifications, and relevant coursework
Aurel Vlaicu University of Arad
Master's Degree, Information Technology
2015 - 2017
Pursued a Master's degree in Information Technology.
West University of Timișoara
Doctorate, Macroeconomics
2008 - 2011
Pursued a Doctorate in Macroeconomics.
West University of Timișoara
Master's Degree, Macroeconomics
1999 - 2001
Pursued a Master's degree in Macroeconomics.
West University of Timișoara
Bachelor's Degree, Economics
1995 - 1999
Pursued a Bachelor's degree in Economics with a major in Finance Insurance.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Salary expectations
Job categories
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