HimalayasHimalayas logo
Aashray ThakkarAT
Open to opportunities

Aashray Thakkar

@aashraythakkar

Program manager driving customer experience, scaled success, and growth.

India
Message

What I'm looking for

I seek a role where I can lead cross-functional programs to improve customer experience and retention, drive product-led growth, and deliver measurable business outcomes in a growth-focused, collaborative environment.

I am a program manager with experience delivering customer experience, scaled customer success, and digital transformation initiatives across SaaS and retail domains. I have led cross-functional teams, designed GTM strategies, and partnered with product and engineering to accelerate PLG and Gen AI adoption.

At Freshworks I devised a GTM strategy for 50K customers, helped reduce churn by 40% over two years, and developed churn prediction models, engagement playbooks, OKRs and reporting structures. In prior roles I managed P&L and operations for retail portfolios, led program-level initiatives to improve efficiency, and ran large production teams in manufacturing.

I bring a track record of measurable impact—churn reduction, portfolio growth, and operational ramp-ups—combined with strong program and stakeholder management skills to translate business requirements into actionable user flows and scalable solutions.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Indian Institute of Foreign Trade logoIT

Indian Institute of Foreign Trade

Master of Business Administration, Marketing (International Business)

Grade: 3.51/4.33

Completed Master of Business Administration with specialization in Marketing and International Business, graduating in 2019.

MB

Maharaja Sayajirao University of Baroda

Bachelor of Engineering, Mechanical Engineering

Grade: 8.77/10

Completed Bachelor of Engineering in Mechanical Engineering, graduating in 2016.

RB

Rosary High School, Baroda

XII (Gujarat Secondary Education Board), Science - Mathematics

Grade: 86.77%

Completed Higher Secondary education in Science - Mathematics with 86.77% in 2012.

RB

Rosary High School, Baroda

X (Gujarat Secondary Education Board)

Grade: 92.92%

Completed Secondary education (Class X) with 92.92% in 2010.

Tech stack

Software and tools used professionally

Aashray hasn't added their tech stack

Don't worry, there are 90k+ talented remote workers on Himalayas

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan