Open to opportunities

Chandni Mishra

@chandnimishra

Message

I lead global technology and operations programs that improve governance, adoption, and business outcomes.

India

Message

What I'm looking for

I'm looking to lead high-impact, cross-functional technology and operations programs where I can strengthen governance, use data to improve execution, and partner with senior leaders to deliver scalable business outcomes.

I've led high-impact programs at Akamai Technologies and Walmart Global Tech, connecting product, operations, and business teams to recover at-risk accounts, improve customer-facing workflows, and deliver enterprise-wide initiatives.

At Akamai, I graduated six enterprise accounts to healthy status, reinstated 18 accounts into structured remediation, and launched a Salesforce-based product-to-services workflow with real-time Looker Studio tracking across geographies. At Walmart, I led India’s first Great Place To Work certification for 12,000 associates and co-led the U.S. certification for more than 1.5 million associates, achieving over 90% participation.

I bring 9+ years of experience across Walmart, Akamai, KPMG, Accenture, and Quess, using governance, analytics, Agile practices, and cross-functional stakeholder alignment to make programs more visible, scalable, and sustainable.

Experience

Work history, roles, and key accomplishments

Senior Program Manager

Akamai Technologies

Oct 2025 - May 2026 (7 months)

Led cross-functional escalation program to recover at-risk enterprise accounts, graduating 6 accounts to healthy status and reinstating 18 untracked accounts. Drove governance program across 400+ Product Line Experts and automated product-to-services requests with Salesforce workflow.

Program Management Stakeholder Management Governance Risk Management Process Automation Salesforce UAT Cross functional Leadership

Program Manager

Walmart Global Tech

Nov 2021 - May 2025 (3 years 6 months)

Led Walmart's first-time Great Place To Work certification for India and co-led US certification, achieving 90%+ participation. Designed leadership connect program with 550+ 1:1 sessions and bridged business and product teams to redesign grant distribution platform.

Program Management Stakeholder Management Governance Change Management Data Analysis Process Improvement UI UX Workflow Design

Senior Business Analyst – PMO

Accenture

Aug 2021 - Nov 2021 (3 months)

Supported onboarding/offboarding activities for a large retail banking portfolio by preparing reports and readiness updates. Enhanced workforce dashboards to improve reporting accuracy and clarity.

PMO Reporting Dashboarding Data Analysis Release Coordination

Executive – PMO

KPMG Global Services

Jan 2019 - Aug 2021 (2 years 7 months)

Spearheaded joiner mover leaver process governance across multiple geographies, ensuring seamless workflows and audit-ready documentation. Collaborated with HR, IT, and Finance to enforce compliance and reduce onboarding errors.

PMO Governance Compliance Process Improvement Dashboarding Risk Management

Business Analyst & MIS Manager

Quess Corp Limited

Apr 2017 - Jan 2019 (1 year 9 months)

Supported sales and operations governance by consolidating inputs and generating leadership-ready performance reports. Leveraged Mailchimp and SurveyMonkey for bi-annual client outreach and feedback campaigns.

Business Analysis MIS Reporting Data Analysis Mailchimp SurveyMonkey Client Engagement