Aaron Surnikov
@aaronsyrnikov
Customer support and operations specialist, automating CRM workflows to deliver fast, end-to-end client service.
UkraineWhat I'm looking for
I’m a customer support and operations specialist with 3+ years across high-volume beneficiary support and premium client lifecycles. At a premium custom furniture manufacturer, I administer a 3,000+ record HubSpot CRM from inbound inquiry to delivery and after-sales, coordinating across sales, production, and management.
I support 80+ active client projects and handle 300+ service and maintenance requests, tracking each to resolution while communicating status through phone, email, and messengers. I’m the single point of contact clients return to throughout the order process, delivering product consultation, order terms, and proactive follow-up.
I streamline my own busywork using n8n and AI tools—syncing form submissions into HubSpot with auto-assigned follow-ups and integrating WhatsApp (Whapi) for client communication—plus automated weekly social analytics reporting.
Experience
Work history, roles, and key accomplishments
Operations & Customer Support Specialist
Yuka Mobili
Jan 2025 - Present (1 year 6 months)
Administered a HubSpot CRM for 3,000+ client records across the full customer lifecycle, from inbound leads to delivery and after-sales service. Coordinated client projects and service requests, and automated internal workflows using n8n and AI tools.
Contact Center Operator
International Red Cross and Red Crescent Movement
Feb 2023 - Jul 2024 (1 year 5 months)
Handled phone communication with applicants and beneficiaries of humanitarian-aid programs, consulting on available services. Collected, verified, and updated beneficiary records and maintained ongoing program communication.
Education
Degrees, certifications, and relevant coursework
Odesa State Agrarian University
Bachelor of Science (B.Sc.), Geodesy & Agroengineering
2024 -
B.Sc. studies in Geodesy & Agroengineering at Odesa State Agrarian University (2024–2027).
TEFL Certificate (120-hour)
TEFL Certificate, Teaching English as a Foreign Language (TEFL)
Completed a 120-hour TEFL certificate program in teaching English as a foreign language.
SMM Course
SMM Course, Social Media Marketing (SMM)
Completed a 5-month SMM course covering promotion strategy, targeted advertising, and content & communications.
Tech stack
Software and tools used professionally
Availability
Location
Ukraine
SwedenSalary expectations
Social media
Job categories
Skills
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