
Anna HARBUZIUK
@anna_harbuziuk
I resolve customer issues across chat, email, accounts, and remote operations.
What I'm looking for
I've supported customers for BuketGo.com.ua through Telegram in Ukrainian and English, handling orders, deliveries, and refunds.
At Tcn.gg, I handled account support for access, verification, and login issues, following cases through to resolution. I've also managed email operations for metkanormanurunleri.com, routing inquiries and coordinating orders.
My remote operations experience includes scheduling business and project meetings, taking notes, and managing follow-ups for Jettfy.com. I have also supported English investment-relations calls and partner correspondence for Nizamasistan.com.
I communicate across Ukrainian, Russian, Turkish, and English, bringing client communication, complaint handling, documentation, and cross-cultural coordination to fully remote customer support and operations work.
Experience
Work history, roles, and key accomplishments
Customer Support
Jettfy
Feb 2025 - Sep 2026 (1 year 7 months)
Ukraine business/project meetings; scheduling, notes, follow-ups (UA/EN)
Customer Support
TCN
Jan 2026 - Mar 2026 (2 months)
Account support; access, verification, login issues; case follow-up
Customer Support
Nizam Asistan
Oct 2025 - Jan 2026 (3 months)
English investment relations calls and partner correspondence
Customer Support
Metkan Orman Ürünleri
Jan 2024 - Sep 2024 (8 months)
Email operations; inquiry routing, order coordination
Customer Support Specialist
BukGo.com.ua
Provided Telegram customer support in Ukrainian and English, handling orders, delivery, and refunds.
Education
Degrees, certifications, and relevant coursework
Ege University
Master's Degree, Turkish Language and Literature
2025 -
Pursuing a Master's degree in Turkish Language and Literature at Ege University.
Ege University
Bachelor's Degree, Turkish Language and Literature
2021 - 2025
Pursued a Bachelor's degree in Turkish Language and Literature at Ege University.
Ege University Translation Association
Certificate, Translation
2022 - 2023
Completed translation education with certificate.
TÖMER
Certificate, Turkish Language
2020 - 2021
Completed Turkish language courses from A1 to C1 level with certificate.
Diction and Public Speaking Training
Certificate, Public Speaking
2021 - 2021
Completed diction and public speaking training with certificate.
Kyiv Gymnasium of Oriental Languages No. 1
High School Diploma, General Education
2009 - 2020
Completed secondary education at Kyiv Gymnasium of Oriental Languages No. 1.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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