Aamyah Joseph

My name is Aamyah Joseph, and I am a bilingual customer service and mental health professional with over five years of experience. I have a proven track record of delivering compassionate care and technical support, managing high call volumes, and resolving client issues effectively. My ability to assist patients with daily activities and provide emotional support has been a cornerstone of my career.

In my recent role as a Customer Service Representative at Conduent, I handled over 65 inbound and outbound calls daily, ensuring customer satisfaction by providing accurate information on healthcare programs and account management. My experience at Alorica further honed my skills in online ordering and transaction troubleshooting, where I delivered fast and effective resolutions to enhance the customer experience. Additionally, my work as a Mental Health Technician at Laurel Ridge Treatment Center allowed me to support patients with mental health disorders, lead group therapy sessions, and practice crisis intervention techniques.