Morgan Ruiz
@morganruiz
Behavioral health therapist providing remote-ready, HIPAA-compliant patient support and crisis intervention.
United StatesWhat I'm looking for
I’m a behavioral health therapist who delivers crisis intervention, emotional support, and case management in high-stress situations. I maintain detailed HIPAA-compliant documentation while coordinating care through strong communication and de-escalation.
Before and alongside my clinical work, I’ve supported healthcare members and customers in high-volume, remote-ready call environments. I assisted with benefits, claims, authorizations, and policy inquiries, handling sensitive information with strict HIPAA compliance and solution-focused follow-through.
I also bring leadership and operational experience from supervising teams and coaching staff to maintain service standards. Across roles, I’m known for conflict resolution, relationship building, and data-driven problem solving—helping clients and customers stay supported, heard, and appropriately guided.
Experience
Work history, roles, and key accomplishments
LCDC Therapist
The Bridge Over Troubled Waters
Jan 2022 - Present (4 years 4 months)
Provided crisis intervention, emotional support, and case management for clients in high-stress situations. Maintained HIPAA-compliant documentation, de-escalated clients to improve outcomes, and collaborated with multidisciplinary teams to ensure quality support.
Customer Service Representative
Dish Network
Jan 2022 - Jan 2023 (1 year)
Handled high-volume inbound calls to resolve customer billing and technical concerns. Documented interactions in CRM systems and managed escalated cases with active listening and problem-solving while meeting customer satisfaction and performance metrics.
Customer Service Representative
Community Health Choice
Jan 2020 - Jan 2022 (2 years)
Assisted healthcare members with benefits, claims, authorizations, and policy inquiries while maintaining strict HIPAA compliance for sensitive information. De-escalated concerns and delivered solution-focused support in a high call volume environment.
Program Manager
AAMA
Jan 2018 - Jan 2020 (2 years)
Oversaw daily program operations, supervised staff, and ensured program efficiency and service standards. Coached and trained employees, resolved client concerns, and strengthened community relationships through effective communication.
Education
Degrees, certifications, and relevant coursework
University of Houston–Clear Lake
Bachelor of Science in Psychology, Psychology
Earned a B.S. in Psychology from the University of Houston–Clear Lake, completed in 2024.
Alvin Community College
Associate of Applied Science in Mental Health, Mental Health
Earned an A.A.S. in Mental Health from Alvin Community College, completed in 2014.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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