Quinn McCray - Mental Health Technician - Alliance Healthcare Services | Himalayas
Quinn McCrayQM
Open to opportunities

Quinn McCray

@quinnmccray

Dynamic professional with 8 years of customer service experience.

United States
Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive environment, with opportunities for growth and development.

I am a dynamic and energetic professional with over 8 years of experience in customer service. My career has been marked by my ability to meet and exceed goals while providing exceptional service in fast-paced environments. I pride myself on my strong communication skills and my proficiency in public speaking, which have allowed me to effectively engage with customers and colleagues alike.

Currently, I work as a Mental Health Technician at Alliance Healthcare Services, where I provide direct care and support to individuals with mental health conditions. My role involves ensuring safety and comfort while assisting with patient intake and discharge procedures. I have also gained valuable experience as a Patient Service Representative at AmerisourceBergen, where I served as the first point of contact for patients, managing their information and payments efficiently.

Throughout my career, I have developed strong leadership and conflict resolution skills, which have been essential in my roles at various customer service positions, including as a Shift Leader at Lost Pizza Company. I am committed to creating positive experiences for customers and thrive in environments that challenge my problem-solving abilities.

Experience

Work history, roles, and key accomplishments

AS
Current

Mental Health Technician

Alliance Healthcare Services

Jul 2024 - Present (1 year)

Provides direct care and support to individuals with mental health conditions under the supervision of doctors and nurses. Focuses on safety, comfort, and therapeutic environments, assisting with patient intake and discharge procedures.

PC

Customer Service Representative

Pizza Hut Call Center

Jan 2022 - Sep 2023 (1 year 8 months)

Answered customer calls, listened to their concerns, and solved problems. Handled inbound phone conversations with order processing and payments, and was responsible for learning product knowledge.

LC

Shift Leader

Lost Pizza Company

Mar 2017 - Dec 2021 (4 years 9 months)

Ensured a high level of customer service and handled large sums of money. Verified that prepared food met requirements for quality and quantity, demonstrating excellent communication and organizational skills.

KR

Cashier

Krystal's

Feb 2014 - Feb 2017 (3 years)

Responsible for positive guest interactions, serving guests in a friendly and efficient manner. Ensured customers had exceptional dining experiences and processed payments accurately.

Education

Degrees, certifications, and relevant coursework

ES

East High School

General Education, General Education

Completed general education curriculum.

SC

Southwest Community College

Associate's Degree, English Literature, Criminal Justice

Studied English Literature and Criminal Justice.

Tech stack

Software and tools used professionally

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