Quinn McCray
@quinnmccray
Dynamic professional with 8 years of customer service experience.
What I'm looking for
I am a dynamic and energetic professional with over 8 years of experience in customer service. My career has been marked by my ability to meet and exceed goals while providing exceptional service in fast-paced environments. I pride myself on my strong communication skills and my proficiency in public speaking, which have allowed me to effectively engage with customers and colleagues alike.
Currently, I work as a Mental Health Technician at Alliance Healthcare Services, where I provide direct care and support to individuals with mental health conditions. My role involves ensuring safety and comfort while assisting with patient intake and discharge procedures. I have also gained valuable experience as a Patient Service Representative at AmerisourceBergen, where I served as the first point of contact for patients, managing their information and payments efficiently.
Throughout my career, I have developed strong leadership and conflict resolution skills, which have been essential in my roles at various customer service positions, including as a Shift Leader at Lost Pizza Company. I am committed to creating positive experiences for customers and thrive in environments that challenge my problem-solving abilities.
Experience
Work history, roles, and key accomplishments
Mental Health Technician
Alliance Healthcare Services
Jul 2024 - Present (1 year)
Provides direct care and support to individuals with mental health conditions under the supervision of doctors and nurses. Focuses on safety, comfort, and therapeutic environments, assisting with patient intake and discharge procedures.
Patient Service Representative
AmerisourceBergen
Oct 2023 - May 2024 (7 months)
Served as the first point of contact for patients in a medical field, greeting and checking in patients. Responsible for getting patient information, collecting payments, and assisting with necessary paperwork.
Customer Service Representative
Pizza Hut Call Center
Jan 2022 - Sep 2023 (1 year 8 months)
Answered customer calls, listened to their concerns, and solved problems. Handled inbound phone conversations with order processing and payments, and was responsible for learning product knowledge.
Shift Leader
Lost Pizza Company
Mar 2017 - Dec 2021 (4 years 9 months)
Ensured a high level of customer service and handled large sums of money. Verified that prepared food met requirements for quality and quantity, demonstrating excellent communication and organizational skills.
Cashier
Krystal's
Feb 2014 - Feb 2017 (3 years)
Responsible for positive guest interactions, serving guests in a friendly and efficient manner. Ensured customers had exceptional dining experiences and processed payments accurately.
Education
Degrees, certifications, and relevant coursework
East High School
General Education, General Education
Completed general education curriculum.
Southwest Community College
Associate's Degree, English Literature, Criminal Justice
Studied English Literature and Criminal Justice.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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