At DCS Call Center, I handle inbound calls from international customers, process orders and returns, and help with product information and order questions. I consistently meet the required average call handling time of under five minutes while maintaining accuracy and service quality.
I also promote relevant products and special offers, regularly meeting or exceeding sales targets. When a case is complex, I escalate it to senior support.
At University College Hospital, I supported patient onboarding, health records, appointments, and outpatient communications by email, chat, and phone. Follow-ups contributed to a 12% reduction in returning patients.
Earlier, at Hope Mini Mart, I answered customer enquiries, helped shoppers make product decisions, and resolved dissatisfaction. Youth-specific engagement helped increase the number of young customers by 50%.
