Open to opportunities

Ibe Cynthia

@ibecynthia

Message

Customer care and virtual assistant skilled in scheduling, data entry, and client relations.

Nigeria

Message

What I'm looking for

I’m looking for a remote or hybrid role where I handle customer care, scheduling, and confidential records—using email, calendars, and digital tools to keep teams organized and clients supported.

I’m a customer care professional with a Master’s in International Relations and a Bachelor’s in History and Diplomatic Studies. I’ve built strong experience delivering high-quality customer service, handling client communications across phone/email/in-person, and maintaining confidentiality while coordinating patient and customer records.

In fast-paced environments, I manage appointments, send reminders, resolve inquiries and complaints professionally, and support workflow coordination. I also bring administrative and records-management strength through remote collaboration, time management, and tools like Microsoft Office, Google Workspace, Zoom/Teams, and QuickBooks.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

E-Clinic & Diagnostic Ltd

Nov 2023 - Present (2 years 8 months)

Managed patient communications across phone, email, and in-person channels while scheduling appointments and coordinating patient records with strict confidentiality. Handled inquiries, complaints, and service requests and maintained accurate electronic and physical records, including appointment reminders.

Customer Support Patient Communication Appointment Scheduling Records Management Scheduling Confidentiality Data Entry Client Relations

Customer Care Representative

Didi's Collection

Nov 2021 - Jun 2023 (1 year 7 months)

Responded to customer inquiries via phone, email, and direct interactions, assisting with product information and order-related requests. Maintained customer records and supported sales operations and customer satisfaction initiatives.

Customer Support Phone Support Product Support Client Relations Data Entry Service Recovery Sales Support

Account Officer

Glades Pharmacy

Jul 2020 - May 2021 (10 months)

Managed accounts payable and receivable processes and maintained accurate financial records and documentation. Collaborated with team members on operational efficiency and prepared reports while supporting administrative functions.