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@aa010
I deliver customer support, travel assistance, and operational management across fast-paced service environments.
AzerbaijanWhat I'm looking for
I'm currently supporting customers at TP and previously assisted Turkish Airlines passengers at Positive Call Center Solutions, managing bookings, ticket changes, cancellations, baggage inquiries, and flight schedules across phone and digital channels.
I've also managed operator and branch schedules, contracts, fuel-purchase reporting, safety compliance, and technical tasks at SAH-EL OIL. My background includes sales operations at Nelly Cakes, help desk management at Takeout.lv, and a Bachelor's degree in Computer Science from Riga Technical University.
Experience
Work history, roles, and key accomplishments
Provided customer service support, focusing on customer satisfaction and relationship management.
Worked as an independent travel agent, managing travel arrangements for clients.
Providing high-quality customer support to Turkish Airlines passengers via phone and digital channels.
Managing flight bookings, ticket changes, cancellations, and seat arrangements with accuracy.
Handling customer inquiries related to baggage, flight schedules, and travel requirements.
Resolving customer complaints with professionalism and ensuring customer satisfaction.
Communicating clearly and
Monitoring the work schedule of operators and branch managers.
Preparation and signing of contracts.
Monthly reporting of fuel purchases.
Ensuring quality of work and compliance with safety rules in branches Execution of technical tasks (camera, terminal, and cash register).
As a sales specialist at Nelly Cakes confectionery shop, I supervised the work structure, optimized employees work quality and the products they prepared, helping to increase sales.
Managed help desk operations, providing technical support and ensuring effective communication.
Education
Degrees, certifications, and relevant coursework
Rīgas Tehniskā universitāte (Riga Technical University)
Bachelor's degree, Computer Science
2016 - 2020
Riga Technical University
Bachelor's degree, Computer Science
2016 - 2020
Pursued a Bachelor's degree in Computer Science at Riga Technical University from 2016 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
AzerbaijanAuthorized to work in
Job categories
Skills
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