Open to opportunities

onur ibadov

@onuribadov

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Results-driven Customer Service Specialist with 3+ years of experience.

Azerbaijan

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a results-driven Customer Service Specialist with over three years of experience in high-volume call center environments. My proven track record includes resolving complex inquiries, exceeding performance targets, and building strong client relationships through strategic problem-solving and personalized service. I excel in conflict resolution, sales techniques, and loyalty program management, and I am dedicated to optimizing customer experiences to drive retention and business growth.

Throughout my career, I have effectively presented products and services to over 100 individuals daily, ensuring customer satisfaction by understanding their needs and guiding them toward using our offerings with confidence. My bilingual skills in English and Turkish enhance my communication abilities, allowing me to connect with a diverse clientele. I have also mentored team members, fostering a collaborative environment that prioritizes exceptional service delivery.

Experience

Work history, roles, and key accomplishments

Customer Relations Specialist

PashaPay

May 2024 - Jul 2024 (2 months)

Results-driven Customer Service Specialist with over 3 years of experience in high-volume call center environments. Proven track record in resolving complex inquiries, exceeding performance targets, and building strong client relationships. Bilingual in English and Turkish, skilled in conflict resolution and optimizing customer experiences.

Customer Service Conflict Resolution Mentoring Communication Time Management Problem Solving Bilingualism

Sales Representative

PashaPay

Jun 2023 - Jul 2024 (1 year 1 month)

Effectively presented products and services to over 100 individuals daily through direct face-to-face interactions. Prioritized customer satisfaction and resolved concerns both on-site and via hotline support, ensuring a positive overall experience.

Presentation Customer Satisfaction Problem Solving Communication Conflict Resolution Customer Engagement Time Management

Customer Service Representative

Positive Call Center Solutions

Apr 2022 - Jun 2023 (1 year 2 months)

Managed a high volume of inbound calls, averaging 50 calls per day, providing tailored support for complex customer concerns. Ensured customer satisfaction through detailed investigation and effective communication.

Customer Support Problem Solving Communication Time Management Critical Thinking Customer Satisfaction

Waiter/F&B Associate

Isrotel Agamim

Apr 2019 - Sep 2019 (5 months)

Managed 50+ daily guest interactions in a fast-paced restaurant environment. Advanced from drink orders to full table service while maintaining exceptional service standards and resolving service issues promptly.

Customer Service Table Service Problem Solving Team Collaboration