Elshad MuradovEM
Open to opportunities

Elshad Muradov

@elshadmuradov

Highly motivated professional with experience in customer support and operations.

Azerbaijan
Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in customer service and operations.

I am a highly motivated professional with solid experience in customer support, operations coordination, and problem-solving. My journey has taken me through esteemed organizations like Turkish Airlines and Yandex, where I discovered my passion for assisting customers and ensuring smooth operational workflows. I pride myself on delivering clear communication and managing time-sensitive situations effectively.

My focus is on continuing my career in customer service and dispatching, where I can leverage my skills in coordination, customer relations, and operational support to contribute to a team’s success. I have a strong background in evaluating web content, managing customer data, and enhancing service efficiency, which I believe will be invaluable in my future roles.

Experience

Work history, roles, and key accomplishments

YL
Current

Search Quality Improvement Specialist

Yandex LLC

Apr 2025 - Present (3 months)

Evaluated and rated web content to ensure the relevance and quality of search results in line with Yandex’s guidelines. Contributed to enhancing search engine performance by analyzing user intent and providing structured feedback.

GA
Current

Co-Founder and Manager

GurbanTech Academy

Sep 2023 - Present (1 year 10 months)

Co-founded and managed an educational platform focused on preparing students for scholarships, internships, and job opportunities. Led program development, coordinated training sessions, and guided students through application processes.

GA

Back Office Operation Agent

Global Bilgi (Turkish Airlines)

Oct 2024 - Mar 2025 (5 months)

Managed and processed customer data, coordinating operational tasks and ensuring information accuracy for customer service. Collaborated with various departments to streamline processes and enhance service efficiency for airline passengers.

PA

Customer Support Representative

Positive Call Center (Turkish Airlines)

Jun 2024 - Oct 2024 (4 months)

Assisted customers with flight bookings, ticketing, and providing accurate information about airline services. Handled inquiries, resolved complaints, and ensured a smooth travel experience for passengers via phone and chat.

IS

Process Automation Engineering Intern

Institute of SOCAR

Jun 2024 - Aug 2024 (2 months)

Supported the design and optimization of automated control systems in an oil-gas research project. Gained experience with SCADA and PLCs, conducted data analysis, and contributed to troubleshooting for improved system efficiency and safety.

SC

Process Automation Engineering Intern

Socar Carbamide

Jun 2021 - Aug 2021 (2 months)

Concentrated on measurement and control systems, specifically in level control and various instrumentation devices within the plant. Assisted in the calibration and optimization of these systems to enhance operational efficiency and accuracy in production processes.

SL

Process Automation Engineering Intern

SOCAR Downstream Management LLC

Jun 2023 - Aug 2023 (2 months)

Engaged in refining process automation, honing skills in process monitoring and data analysis. Contributed to initiatives focused on optimizing operational efficiency and enhancing system performance.

JP

Process Automation Engineering Intern

Jeyranbatan Ultra-filtration Water Treatment Plants

Jul 2022 - Aug 2022 (1 month)

Focused on developing electrical circuit models and working with SCADA and PLC systems in water treatment processes. Contributed to optimizing circuit performance and enhancing system reliability to improve overall plant efficiency and water quality.

SA

Process Automation Engineering Intern

SOCAR Azer-Kimya

Jun 2022 - Jul 2022 (1 month)

Supported automation engineering in petrochemical processes, with a focus on control system optimization and data analysis. Gained practical experience in industrial automation technologies and process control applications.

Education

Degrees, certifications, and relevant coursework

BS

Baku Higher Oil School

Bachelors Degree, Process Automation Engineering

My studies encompassed control systems, industrial automation, and electrical circuit analysis, with a strong focus on process optimization and system integration. Through five internships at SOCAR facilities, I gained hands-on experience in industrial automation technologies, troubleshooting, and process control applications. Additionally, I began developing programming skills in Python to comple

S№

School №314

High School Diploma with Honor

Grade: 4/4

Achieved a perfect GPA of 4/4, demonstrating strong academic performance across all subjects. This foundation prepared me for higher education and developed my critical thinking and problem-solving skills.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Elshad Muradov - Search Quality Improvement Specialist - Yandex LLC | Himalayas