Ali Hamidov

I’m a Customer Support Specialist who values clear communication, responsibility, and attention to detail. I’m motivated by structured, timely problem-solving that creates a seamless user experience.

At Evoplay (Remote), I resolved daily customer inquiries via chat, phone, and email by diagnosing issues and providing clear, step-by-step solutions. This work strengthened my analytical approach and my ability to keep support organized under real-time pressure.

Previously, at Turkish Airlines in Baku, I supported customers through back-office and call-center responsibilities. I evaluated customer feedback, processed compensation requests in line with service standards, and handled reissue and refund requests while delivering accurate information about airline policies.

Earlier, I supported regional tourism projects as an Assistant Manager at Lankaran Destination Management Center and worked in front-desk hospitality as a Receptionist at Seaside Hotel, handling reservations, calls, and online availability. Alongside my professional experience, I’m pursuing a PhD in World Economy at Azerbaijan State University of Economics (UNEC) and hold an MBA (Tourism and hospitality), building a strong foundation for long-term growth and smarter customer outcomes.