İS

Open to opportunities

İlahə Salamova

@lahsalamova

Message

Dynamic customer service representative with expertise in marketing and consulting.

Azerbaijan

Message

What I'm looking for

I seek a dynamic role in a supportive environment that fosters growth.

I am a dedicated professional with extensive experience in customer service, marketing, and education consulting. Currently, I serve as a Customer Service Representative at HDCart PTE in Baku, where I create marketing materials and assist customers with their inquiries. My previous role as an Education Counselor at StudyNet Group allowed me to guide students in finding suitable study programs in Europe and North America, showcasing my ability to connect with clients and understand their needs.

Throughout my career, I have developed strong communication and organizational skills, demonstrated by my work as a Venue Ticketing Team Member at the F1 Azerbaijan Grand Prix and my experience in various translation and teaching roles. My commitment to providing exceptional service and support has been a consistent theme in my professional journey, and I thrive in environments where I can contribute to team success and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

HDCart PTE

Apr 2024 - Present (1 year 2 months)

Responsible for creating marketing materials, responding to consumer emails, and supporting managerial staff in resolving customer issues.

Email Communication Customer Support Problem Solving Team Collaboration

General Farm Worker

Chapel Farm

Mar 2023 - Sep 2023 (6 months)

Worked on various farm tasks, contributing to the daily operations and maintenance of the farm.

Teamwork Physical Labor Time Management

Migration Consultant

RH Immigration

Jul 2022 - Mar 2023 (8 months)

Consulted customers on study and migration programs, searched suitable options, and managed application processes.

Consultation Document Management Research Communication

Venue Ticketing Team Member

F1 Azerbaijan Grand Prix 2022

May 2022 - Jun 2022 (1 month)

Participated in ticket box arrangements, trained volunteers, and supervised access points during the event.

Event Management Customer Service

Education Counselor

StudyNet Group

Nov 2019 - Jul 2021 (1 year 8 months)

Assisted students in finding study programs, filled out applications, and organized education fairs.

Counseling Research Communication

Translator

Sheki

Apr 2019 - Oct 2019 (6 months)

Provided translation services for project documents and travel guidance for tourists.

Translation Communication Cultural Guidance

English Language Instructor

EducationUSA

Nov 2018 - Mar 2019 (4 months)

Designed lessons for program applicants and provided interactive language instruction.

Communication

Erasmus EVS Volunteer

International Initiatives for Cooperation

Apr 2018 - Jul 2018 (3 months)

Prepared lessons for children, organized activities, and published project articles.

Teaching Activity Organization Writing Reporting Community Engagement

ÖK

Environmental Intern

Ökostadt Koblenz K.U.B.A

Oct 2015 - Dec 2015 (2 months)

Participated in ecological events and assisted with daily organizational activities.

Environmental Awareness Event Participation Team Collaboration

Translator and Office Assistant

Dornier-Schneider Consulting

Nov 2011 - Dec 2017 (6 years 1 month)

Managed office operations, translated reports, and performed secretarial duties.

Office Management Translation Budget Management Communication

Project Coordinator

U.S. Embassy in Azerbaijan

Jan 2013 - Jun 2013 (5 months)

Established a bicycle club and organized ecological events for school children.

Project Management Community Engagement Fundraising Communication

Travel Specialist

Tourism Information Center

Jan 2011 - Nov 2011 (10 months)

Created tour plans and provided travel guidance for visitors.

Customer Service Communication Research

Education

Degrees, certifications, and relevant coursework

Azerbaijan Teachers' Institute

Bachelor's Degree, English Language Linguistics

2004 - 2008

Completed a Bachelor's Degree in English Language Linguistics, focusing on the structure and development of the English language, as well as its application in various contexts.