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@lahsalamova
Dynamic customer service representative with expertise in marketing and consulting.
I am a dedicated professional with extensive experience in customer service, marketing, and education consulting. Currently, I serve as a Customer Service Representative at HDCart PTE in Baku, where I create marketing materials and assist customers with their inquiries. My previous role as an Education Counselor at StudyNet Group allowed me to guide students in finding suitable study programs in Europe and North America, showcasing my ability to connect with clients and understand their needs.
Throughout my career, I have developed strong communication and organizational skills, demonstrated by my work as a Venue Ticketing Team Member at the F1 Azerbaijan Grand Prix and my experience in various translation and teaching roles. My commitment to providing exceptional service and support has been a consistent theme in my professional journey, and I thrive in environments where I can contribute to team success and customer satisfaction.
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Work history, roles, and key accomplishments
HDCart PTE
Apr 2024 - Present (1 year 7 months)
Responsible for creating marketing materials, responding to consumer emails, and supporting managerial staff in resolving customer issues.
Chapel Farm
Mar 2023 - Sep 2023 (6 months)
Worked on various farm tasks, contributing to the daily operations and maintenance of the farm.
RH Immigration
Jul 2022 - Mar 2023 (8 months)
Consulted customers on study and migration programs, searched suitable options, and managed application processes.
F1 Azerbaijan Grand Prix 2022
May 2022 - Jun 2022 (1 month)
Participated in ticket box arrangements, trained volunteers, and supervised access points during the event.
StudyNet Group
Nov 2019 - Jul 2021 (1 year 8 months)
Assisted students in finding study programs, filled out applications, and organized education fairs.
Sheki
Apr 2019 - Oct 2019 (6 months)
Provided translation services for project documents and travel guidance for tourists.
EducationUSA
Nov 2018 - Mar 2019 (4 months)
Designed lessons for program applicants and provided interactive language instruction.
International Initiatives for Cooperation
Apr 2018 - Jul 2018 (3 months)
Prepared lessons for children, organized activities, and published project articles.
Dornier-Schneider Consulting
Nov 2011 - Dec 2017 (6 years 1 month)
Managed office operations, translated reports, and performed secretarial duties.
Ökostadt Koblenz K.U.B.A
Oct 2015 - Dec 2015 (2 months)
Participated in ecological events and assisted with daily organizational activities.
U.S. Embassy in Azerbaijan
Jan 2013 - Jun 2013 (5 months)
Established a bicycle club and organized ecological events for school children.
Tourism Information Center
Jan 2011 - Nov 2011 (10 months)
Created tour plans and provided travel guidance for visitors.
Degrees, certifications, and relevant coursework
Bachelor's Degree, English Language Linguistics
2004 - 2008
Completed a Bachelor's Degree in English Language Linguistics, focusing on the structure and development of the English language, as well as its application in various contexts.
Software and tools used professionally
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