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SA@seyidmahammadaliyev
Dedicated professional with a strong background in customer service.
AzerbaijanI am a dedicated and results-driven professional with a strong background in customer service and support. My experience has equipped me with excellent communication skills and a proven ability to resolve issues efficiently. I thrive in dynamic environments and am committed to delivering exceptional client experiences.
With a Master's degree from a respected Polish institution, I have honed my skills in critical thinking, problem-solving, and creativity. My work experience includes roles as a Support Specialist at Yango and a Customer Service Representative for Turkish Airlines, where I successfully managed client expectations and coordinated project implementations.
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Work history, roles, and key accomplishments
Yango
Oct 2023 - Present (2 years 1 month)
As a Support Specialist at Yango, I manage client expectations and address their challenges. I explain the business model and product, coordinate project implementation, and help design cooperation schemes with clients.
Positive Call Center for Turkish Airlines
Apr 2022 - Nov 2022 (7 months)
In my role as a Customer Service Representative, I de-escalated customer issues, assisted with ticket transactions, and provided updates on customer accounts using various CRM systems.
Baku Inn Hotel
Jul 2021 - Mar 2022 (8 months)
As a Night Auditor, I managed phone communications, assisted with administrative tasks, and prepared weekly and monthly reports, ensuring smooth operations during night shifts.
Degrees, certifications, and relevant coursework
Master in Economy, Economy
2022 - 2024
Pursuing a Master's degree in Economy, focusing on delivering exceptional client experiences and contributing to team success.
Bachelor in Tourism and Hospitality, Tourism and Management
2018 - 2022
Completed a Bachelor's degree in Tourism and Hospitality, gaining skills in management and problem-solving.
Software and tools used professionally
AzerbaijanYou can contact Seyidmahammad and 90k+ other talented remote workers on Himalayas.
Message Seyidmahammad
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