Open to opportunities

Seyidmahammad Aliyev

@seyidmahammadaliyev

Message

Dedicated professional with a strong background in customer service.

Azerbaijan

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive and collaborative environment, with opportunities for growth and development.

I am a dedicated and results-driven professional with a strong background in customer service and support. My experience has equipped me with excellent communication skills and a proven ability to resolve issues efficiently. I thrive in dynamic environments and am committed to delivering exceptional client experiences.

With a Master's degree from a respected Polish institution, I have honed my skills in critical thinking, problem-solving, and creativity. My work experience includes roles as a Support Specialist at Yango and a Customer Service Representative for Turkish Airlines, where I successfully managed client expectations and coordinated project implementations.

Experience

Work history, roles, and key accomplishments

Current

Support Specialist

Current

Yango

Oct 2023 - Present (1 year 7 months)

As a Support Specialist at Yango, I manage client expectations and address their challenges. I explain the business model and product, coordinate project implementation, and help design cooperation schemes with clients.

Customer Service Project Coordination Client Management Communication Skills Problem Solving Business Modeling Product Launch Relationship Building

Customer Service Representative

Positive Call Center for Turkish Airlines

Apr 2022 - Nov 2022 (7 months)

In my role as a Customer Service Representative, I de-escalated customer issues, assisted with ticket transactions, and provided updates on customer accounts using various CRM systems.

Customer Service Conflict Resolution Ticketing CRM Systems Communication Skills Account Management Billing Support

Night Auditor

Baku Inn Hotel

Jul 2021 - Mar 2022 (8 months)

As a Night Auditor, I managed phone communications, assisted with administrative tasks, and prepared weekly and monthly reports, ensuring smooth operations during night shifts.