HTHüseyn Talıb
@hseyntalb
Experienced operation manager with strong leadership and customer service skills.
AzerbaijanWhat I'm looking for
I am a dedicated professional with a strong background in customer service and operations management. My journey began with a Bachelor's degree in Commercial from Azerbaijan State University of Economics, followed by a Master's degree in Advertisement. Over the years, I have honed my skills through various roles, from an intern in hotel management to my current position as Head of Customer Service and Operation Manager at Limak.az.
Throughout my career, I have successfully led teams, improved customer satisfaction, and streamlined operations. My experience includes managing a team of nearly 30 employees, overseeing daily operations, and ensuring effective communication with customers and partners. I take pride in my ability to solve complex problems and enhance service quality, which has significantly contributed to my professional growth.
Currently, I am also expanding my expertise in the tourism industry as a Travel Manager at Pin Travel, where I arrange tours and sell aviation tickets. I am passionate about continuous development and look forward to leveraging my skills in new challenges.
Experience
Work history, roles, and key accomplishments
Head of Customer Service / Operation Manager & Product Owner
Limak.az
Dec 2022 - Present (2 years 6 months)
Led customer service operations, improved service quality, and managed a team of nearly 30 employees.
Operation Manager
LimakLogistic
Dec 2023 - Present (1 year 6 months)
Managed operations in the Azerbaijan branch, handling customer requests and corporate partnerships.
Travel Manager
Pin Travel
May 2023 - Present (2 years 1 month)
Arranged tours and sold airline tickets, representing the company in various promotional activities.
Operation Manager
Limak.ge
Mar 2024 - Mar 2024 (0 months)
Oversaw operations, resolved customer service issues, and managed customs clearance for shipments.
Problem Solving / Customs Issues / Research Specialist
Limak.az
Mar 2021 - Dec 2022 (1 year 9 months)
Investigated and resolved customs issues, maintained communication with international warehouses, and ensured customer satisfaction.
Intern
Marine Plaza
Mar 2019 - May 2019 (2 months)
Completed an internship in hotel management, gaining foundational experience in the hospitality industry.
Customer Service Representative
Limak.az
May 2020 - Mar 2021 (10 months)
Answered customer inquiries and resolved issues, contributing to customer satisfaction and service quality.
Manager of the Night Shift
Piano Hotel
Mar 2020 - Apr 2020 (1 month)
Managed night shift operations, enhancing leadership skills and ensuring smooth hotel operations.
Receptionist
Atlas Hotel
Jul 2019 - Feb 2020 (7 months)
Worked as a receptionist, improving customer relations skills and managing front desk operations.
Education
Degrees, certifications, and relevant coursework
Azerbaijan State University of Economics
Master degree, Advertisement
2019 - 2021
Pursued a Master degree in Advertisement, gaining insights into marketing strategies and consumer behavior.
Azerbaijan State University of Economics
Bachelor degree, Commercial Studies
2015 - 2019
Completed a Bachelor degree in Commercial studies, focusing on various aspects of commerce and business management.
Tech stack
Software and tools used professionally
Availability
Location
AzerbaijanAuthorized to work in
Job categories
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