Khadija Nurullazada

I’m a customer-focused professional with experience delivering support through chat, phone, and email, combining strong user assistance with administrative operations. I bring a service mindset grounded in professionalism, empathy, and responsiveness in fast-paced, target-driven environments.

In my current role as a Customer Experience Specialist at Turkish Airlines (TP company), I provide high-quality passenger support and manage customer cases end-to-end. I use CRM systems and airline platforms to track requests, update information, and resolve issues for flight bookings, ticket modifications, baggage inquiries, cancellations, and other travel concerns.

Previously, I worked as a Teacher and Student Support Specialist at Kaspi lyceum, maintaining continuous communication with parents on behavior, progress, exam results, and attendance. I also delivered technical support for the Kaspi SMS platform, proactively escalating technical cases and helping resolve login and access issues.

I expand my customer quality perspective through freelance work with CRM Middle East as a Customer Support and Quality Evaluator. I conduct mystery shopping evaluations using structured criteria and publish detailed reports via Shopmetrics to improve customer satisfaction.