Arzu Alizada
@arzualizada
Dedicated customer service representative with multilingual communication skills.
AzerbaijanWhat I'm looking for
I am a passionate and dedicated customer service representative with extensive experience in high-pressure environments. My recent role at Positive Call Center for Turkish Airlines allowed me to hone my skills in providing exceptional service, addressing customer inquiries, and resolving issues effectively. I thrive in dynamic settings, ensuring that every customer interaction is positive and informative.
In addition to my customer service experience, I have a strong background in hospitality and teamwork, having worked as a restaurant hostess and fast food worker. My ability to communicate fluently in multiple languages, including Turkish, English, and Russian, enhances my capability to connect with diverse clientele. I am currently pursuing a BSc in Spanish Translation, which further enriches my linguistic skills and cultural understanding.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Representative
Positive Call Center - Turkish Airlines Project
Feb 2024 - Aug 2024 (6 months)
Provided information about flights, schedules, and fares while assisting customers with ticket bookings and addressing their concerns. Managed check-in processes and coordinated with other departments to resolve issues effectively.
Fast Food Worker
McDonald's
May 2023 - Sep 2023 (4 months)
Prepared food and beverages, maintained cleanliness in the dining area, and addressed service challenges. Made operational decisions to enhance customer satisfaction.
Restaurant Hostess
JW Marriott Absheron
Feb 2023 - May 2023 (3 months)
Welcomed hundreds of guests daily, managed seating arrangements, and coached a junior Ice Hockey team. Ensured a pleasant dining experience for all patrons.
Sales Volunteer
Self-Development Forum
Dec 2022 - Mar 2023 (3 months)
Managed social media accounts, promoted seminars, and entered sales data into spreadsheets. Led a group of volunteers during events.
Screenwriter
Summer Fest
Aug 2022 - Aug 2022 (0 months)
Wrote four plays for the theatre and participated as an actress. Engaged in various training sessions including writing and acting.
Baby-Sitter
Baku Mall
Apr 2021 - Jan 2022 (9 months)
Organized activities and ensured the safety of 20-30 children daily. Engaged children in entertaining and educational activities.
Education
Degrees, certifications, and relevant coursework
Azerbaijan University of Language
Bachelor of Science, Spanish Translation
2020 -
Availability
Location
AzerbaijanAuthorized to work in
Job categories
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