Looking for a job

Esi Jeriya Duncan

@esijeriyaduncan

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Dynamic and efficient individual with extensive experience in leadership and customer service.

Ghana

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What I'm looking for

Seeking a challenging role that utilizes my skills and experience to drive business growth and contribute to the success of a dynamic organization.

As a seasoned professional with a strong background in customer service, sales, and office administration, I have consistently demonstrated my ability to work effectively and achieve positive results. With a proven track record of success in management, customer service functions, and sales, I am confident in my ability to provide leadership and cross-functional support to drive business growth.

Throughout my career, I have developed strong skills in communication, teamwork, and problem-solving, with a strong focus on customer satisfaction and conflict resolution. My experience in managing teams, processing client orders, and resolving customer conflicts has equipped me with the skills and knowledge necessary to excel in fast-paced and dynamic environments.

I am a trustworthy, ethical, and discreet individual who is committed to delivering high-quality results and exceeding expectations. I am excited to bring my skills and experience to a new role and contribute to the success of a dynamic organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Manager

Current

F & M World Enterprise Ltd

Jun 2022 - Present (3 years 1 month)

Led the customer service team, supervised order processing, monitored sales and debts, and resolved customer conflicts. Achieved over 70% of monthly sales targets and introduced cost-effective delivery services.

CRM Software Data Entry Administrative Support Communication Skills Leadership Customer Service Team Leadership Conflict Resolution Sales Inventory Management

Customer Service Officer

Builders King Company Limited

May 2020 - Jun 2022 (2 years 1 month)

Processed client orders, provided customer support, and assisted in sales. Recognized as the most hardworking staff in 2019 for maintaining high customer satisfaction.

Order Processing Customer Support Sales Relationship Management

Marketing Team Supervisor

Builders King Company Limited

Sep 2019 - Apr 2020 (7 months)

Supervised marketing activities, secured permits, and led a team for market activation. Successfully achieved daily targets and increased customer awareness.

Customer Engagement Strategic Planning

Documentation Officer

Sunda GH Investments Company Limited

Feb 2017 - Jan 2019 (1 year 11 months)

Prepared and processed documentation for goods clearance, maintained relationships with customs officials, and ensured timely document submission.

Documentation Management Customs Relationship Building

Project Manager

CaraHeli Inc.

Jul 2015 - Dec 2016 (1 year 5 months)

Managed project progress, budgets, and team performance while ensuring customer satisfaction. Successfully completed greenhouse farming projects.

Project Management Budget Management Team Coordination Customer Satisfaction Performance

Sales and Distribution Officer

Eben Genesis Distribution

Jan 2015 - Jul 2015 (6 months)

Coordinated sales distribution, resolved customer complaints, and monitored sales trends. Exceeded sales targets and contributed to company recognition.

Sales Market Analysis Client Management

Secretary

First Flight Consult

Oct 2013 - Apr 2014 (6 months)

Managed scheduling for the director, assisted clients with educational choices, and handled inquiries. Established positive customer relations leading to referrals.

Scheduling Administrative Support