Open to opportunities

Apedido Emmanuel

@apedidoemmanuel

Message

Service-oriented professional , a Skilled Virtual Assistant

Ghana

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a service-oriented professional with over 11 years of experience in the Sales and Marketing field, as well as in the Hospitality industry, specifically focusing on Customer and Guest Relations. My expertise lies in handling administrative roles, booking appointments, closing deals, and solving problems to enhance customer satisfaction and build loyalty.

Competencies: Mail Management, Calender Management, Expense Tracking, Handling Meetings,Data entry, Transcribing,Cold calling,

Tools: Google Workspace, Excell, OttaAi,Trello,Asana,Monday,Canva

Throughout my career, I have worked with various organizations, including the State Scientific Research Center and AH Hotel & Conference Restaurant, where I honed my skills in virtual assistance and customer relations. I am passionate about contributing to an organization’s success by aligning with its goals and understanding its target audience.

Experience

Work history, roles, and key accomplishments

Data Entry/Virtual Assistant

STATE Scientific Research Center

Managed and organized data efficiently as a Data Entry Specialist. Provided comprehensive virtual assistance to support various administrative tasks and projects.

Data Entry Virtual Assistance Data Management Administrative Support Microsoft Office

Virtual Assistant

Mican Company Ltd

Delivered effective virtual assistance, handling diverse administrative duties. Supported company operations by managing schedules and communications.

Virtual Assistance Administrative Support Communication Scheduling Problem Solving

Marketing Executive

Bright Land Hi-Tech Electricals & Advertisement

Developed and executed marketing strategies to promote electrical products and advertising services. Identified new business opportunities and managed client relationships.

Marketing Strategy Sales Client Relations Business Development Digital Marketing

Acting Shift Leader

AH Hotel & Conference Restaurant

Supervised daily operations and staff as Acting Shift Leader. Ensured high standards of customer service and guest satisfaction.

Team Leadership Customer Service Hospitality Management Staff Supervision Restaurant Operations

Sales Executive

Quantum Heights Ventures

Drove sales for food processing and branding services, achieving set targets. Built strong client relationships and expanded market reach.

Sales Branding Food Processes Client Management Market Expansion

Assistant Administrator

Gastronomy Restaurant

Assisted in the daily administrative operations of the restaurant. Managed reservations, inventory, and staff coordination.

Administrative Support Inventory Management Customer Service

Sales & Marketing

Le Must Family Restaurant

Implemented sales and marketing initiatives to boost restaurant patronage. Engaged with customers to enhance their dining experience.

Sales Marketing Customer Engagement Restaurant Operations

Education

Degrees, certifications, and relevant coursework

Lean Six Sigma

White Belt, Lean Six Sigma

Completed the Lean Six Sigma White Belt certification, gaining foundational knowledge in process improvement methodologies and tools. This certification equipped me with the ability to identify and eliminate waste, improve efficiency, and enhance overall business processes.

Accra Business School

Executive Certificate, Business Administration

Obtained an Executive Certificate in Business Administration from Accra Business School. This program provided comprehensive insights into key business functions, strategic management, and leadership principles, preparing me for advanced administrative and managerial roles.

Aleph Group, Inc

Certificate, Digital Advertisement

Completed a program in Digital Advertisement with Aleph Group, Inc. This education focused on modern digital marketing strategies, ad campaign management, and online advertising platforms, enhancing my skills in reaching target audiences effectively.

Interweave International-Yada Education

Masters, Business

Earned a Masters In Business On The Streets from Interweave International-Yada Education. This unique program likely focused on practical, real-world business applications and entrepreneurial skills, emphasizing hands-on experience and street-level business acumen.

HOTCATT

Diploma, Restaurant Management

Acquired a Diploma in Restaurant Management from HOTCATT. This diploma provided specialized knowledge in restaurant operations, including front-of-house and back-of-house management, customer service, and food and beverage control.

Alison Education

Diploma, Health & Social Care

Completed a Diploma in Health & Social Care through Alison Education. This program covered essential aspects of health and social care, including patient support, ethical practices, and community welfare, providing a foundation in caregiving principles.

BYU-Pathway Worldwide Idaho

Certificate, Applied Business Management

Studied Applied Business Management at BYU-Pathway Worldwide Idaho. This program focused on practical business principles, management strategies, and leadership development, preparing me for effective business operations and decision-making.

ALX AFRICA

Certificate, Virtual Assistant

Completed the Virtual Assistant program at ALX AFRICA. This training equipped me with essential skills for remote administrative support, including digital tools, communication, and organizational strategies, preparing me for virtual work environments.

Dzodze Penyi Senior High School

WASSCE, General Studies

Obtained the West African Senior School Certificate Examination (WASSCE) from Dzodze Penyi Senior High School. This certificate signifies completion of secondary education, covering a broad curriculum and demonstrating academic proficiency.