Open to opportunities

Jennifer Eyiwah

@jennifereyiwah

Message

Detail-oriented professional with expertise in customer service and administration.

Ghana

Message

What I'm looking for

I am looking for a role that values customer satisfaction and operational efficiency, with opportunities for growth.

I am a detail-oriented and customer-focused professional with over five years of experience in administrative and front-office roles. My career has been marked by a commitment to enhancing client satisfaction and streamlining operations. At Prudential Securities Limited, I successfully managed client inquiries with a 95% resolution rate, demonstrating my ability to address concerns effectively and efficiently.

Throughout my career, I have consistently improved processes and outcomes. For instance, during my time at Korle-Bu Teaching Hospital, I implemented a structured visitor management system that significantly improved front-desk efficiency. My proactive approach to communication and problem-solving has led to measurable improvements in patient satisfaction and operational effectiveness.

I am passionate about creating organized and efficient work environments, as evidenced by my achievements in logistics and purchasing roles. I have optimized inventory management and streamlined purchasing processes, resulting in reduced costs and improved service delivery. I am eager to bring my skills and experience to a new role where I can continue to make a positive impact.

Experience

Work history, roles, and key accomplishments

Customer Service / Investment Officer

Prudential Securities Limited

Oct 2023 - Dec 2023 (2 months)

Managed client inquiries with a 95% resolution rate, streamlined documentation processes reducing processing time by 30%, and maintained high customer satisfaction scores by addressing client concerns proactively.

Customer Service Microsoft Office Documentation Management Problem Solving

Receptionist / Public Relations Intern

Korle-Bu Teaching Hospital

Jun 2022 - Aug 2022 (2 months)

Improved front-desk efficiency with a visitor management system, coordinated meetings, and enhanced patient satisfaction by 20% through effective complaint resolution and communication strategies.

Communication Data Entry Time Management Customer Service

Telesales Executive

Ayo Intermediaries Ghana Ltd.

Mar 2021 - May 2021 (2 months)

Exceeded sales quotas by 35%, revised sales pitches to increase conversion rates by 40%, and led a team training initiative that improved performance and reduced call handling time by 25%.

Risk Management Performance

Logistics Officer

Dignity DTRT Apparel Ltd.

Jan 2017 - Dec 2020 (3 years 11 months)

Optimized inventory management reducing stock discrepancies by 30%, improved order fulfillment rates, and designed a tracking system that enhanced shipment transparency and client satisfaction.

Inventory Management order fulfillment Workflow Automation

Purchasing Clerk / Administrative Assistant

Dignity DTRT Apparel Ltd.

Feb 2016 - Sep 2017 (1 year 7 months)

Negotiated supplier contracts to reduce costs by 10%, streamlined purchasing processes, and managed office operations to enhance efficiency and organization.

Procurement Document Management

Education

Degrees, certifications, and relevant coursework

African University College of Communication

Bachelor of Arts, Communication Studies

2020 - 2023

Completed a Bachelor of Arts in Communication Studies with a focus on Strategic Communication, gaining skills in effective communication strategies and media relations.