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747Snoodles User

@747snoodles

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Dedicated customer service representative with expertise in financial products.

United States

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What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth.

I am a dedicated and hardworking Customer Service Representative with extensive experience in consumer loans, credit building, and cross-selling financial products. My strong communication and interpersonal skills allow me to effectively assess financial documents and analyze creditworthiness. I am eager to contribute to a team by leveraging my expertise in loan products and customer service, powered by my experience and empathy.

During my tenure as a Loan Officer at Mountain America Credit Union, I successfully managed inbound and outbound customer interactions, ensuring accurate loan applications and providing coaching on credit building opportunities. My ability to interact with underwriters and various departments has honed my skills in delivering exceptional customer service. I have consistently exceeded performance metrics, earning recognition as a top performer and receiving multiple awards for my contributions.

My previous roles in sales and customer service have equipped me with the skills to enhance customer satisfaction and resolve inquiries efficiently. I am committed to fostering positive relationships and creating a supportive environment for both customers and team members.

Experience

Work history, roles, and key accomplishments

Current

Loan Officer

Current

Mountain America Credit Union

Sep 2021 - Present (3 years 10 months)

Managed inbound and outbound loan applications for various products, ensuring accuracy and cross-selling support products. Coached customers on credit building and offered consolidation loans to improve financial positions.

Credit Building Cross Selling Underwriting CRM Customer Service

Sales Representative and BDC

Ken Garff Automotive

Mar 2020 - Aug 2021 (1 year 5 months)

Assisted members with payment adjustments and processed transactions, enhancing customer satisfaction. Performed outbound call reminders for vehicle service, improving customer engagement.

Customer Service Payment Processing Outbound Calling Customer Engagement Troubleshooting Sales Automotive Sales Communication

Loan Originations

Teleperformance

Mar 2019 - Feb 2020 (11 months)

Performed account and loan servicing for USAA, including originations for auto, RV, and signature loans. Achieved top performer status by consistently exceeding targets and maintaining high standards.

Loan Originators Customer Satisfaction Performance Metrics Account Management Customer Experience RV Loans Signature Loans

Waiter

Iggy's Grill & Bar

Jul 2018 - Feb 2019 (7 months)

Managed day shifts, ensuring smooth operations and enhancing team efficiency. Performed till balancing and managed tips, maintaining financial accuracy and accountability.

Till Balancing Tip Management Financial Accuracy Conflict Resolution Customer Service

Host and Food Prep

In N Out Burger

Feb 2017 - Jul 2018 (1 year 5 months)

Ensured safe working and food creation conditions while assembling and handing out meals. Prepped produce for cooks to maintain a fast-paced environment and performed as a cashier and order taker.

Customer Service Cashiering Order Taking Fast Paced Environment Teamwork Communication

Cashier and Drive N Load

Harmons Grocery

Feb 2016 - Feb 2017 (1 year)

Balanced a till and maintained a positive customer service attitude. Performed minor janitorial duties and helped load groceries into customers' cars.

Till Balancing Customer Service Grocery Loading Cashiering Positive Attitude

Education

Degrees, certifications, and relevant coursework

Viewmont High

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge and skills. Developed proficiency in various software systems including CRM, phone systems, and loan software.