Selena Castellanos
@selenacastellanos
I am a customer-focused service professional experienced in retail and call-center lending, delivering efficient, empathetic client support.
United StatesWhat I'm looking for
I am a customer-focused service professional with experience in call-center lending, retail sales and food service. I assessed applicants' financials, created unsecured and secured loans, and presented loan details efficiently—often within ten minutes—while maintaining strong customer communication.
I thrive in busy, service-driven environments where time management, cash handling and point-of-sale accuracy matter. I am pursuing coursework at Pima Community College and bring reliable, hands-on experience in customer service, order management and front-line retail support.
Experience
Work history, roles, and key accomplishments
ALCustomer Service Representative
Alorica
Oct 2021 - Feb 2023 (1 year 4 months)
Processed personal secured and unsecured loan applications by assessing applicants' financials and assets, creating loan details and presenting decisions within 10 minutes.
Hostess/Busser
Ironwood Steakhouse
May 2021 - Nov 2022 (1 year 6 months)
Greeted and seated guests, coordinated table assignments during peak shifts, managed online orders and maintained cleanliness of menus and facilities to support service flow.
RLSales Associate
Ross Dress For Less
May 2019 - Oct 2020 (1 year 5 months)
Managed front desk and POS transactions, handled returns and exchanges, maintained floor merchandising and stock organization to support sales and customer service.
Education
Degrees, certifications, and relevant coursework
PCPima Community College
2019 -
Attended Pima Community College beginning August 2019 and currently enrolled.
Tucson Magnet High School
High School Diploma
2015 - 2019
High School Diploma from Tucson Magnet High School, completed in May 2019.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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