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@melisapolansky
Motivated sales and customer service professional with 21 years of experience.
As a dedicated and results-driven professional with 21 years of sales and customer service experience, I have developed a strong reputation for providing exceptional service to clients through personalized attention to detail and excellent communication skills. Throughout my career, I have consistently demonstrated my ability to work independently and as part of a team, with a strong focus on delivering positive experiences for clients.
With a strong background in customer-facing roles, I have honed my skills in communication, organization, and interpersonal relationships. My experience in the financial and insurance industries has given me a unique understanding of the importance of building strong relationships with clients and providing tailored solutions to meet their needs.
I am a motivated and quick learner, always looking for opportunities to grow and develop my skills. I thrive in fast-paced environments and am comfortable working in a team-oriented setting. With my positive, professional, and supportive attitude, I am confident in my ability to make a valuable contribution to any organization.
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Work history, roles, and key accomplishments
Corebridge Financial
Jan 2022 - Present (3 years 10 months)
Assisted callers with questions about their pension accounts, communicated retirement and financial concepts to clients, and initiated contact to other departments for necessary research.
Kaiser Permanente
Jan 2017 - Jan 2022 (5 years)
Coordinated department/unit staffing needs, prepared routine and statistical reports, and assisted in maintaining attendance records for unit personnel.
Farmers Insurance
Jan 2016 - Jan 2019 (3 years)
Assisted clients with their existing policies, reviewed policies for proper coverage, and developed leads for future insurance products.
First Entertainment Credit Union
Jan 2015 - Jan 2016 (1 year)
Maintained control and responsibility for cash drawer, identified opportunities to offer products and services, and balanced and secured drawer daily.
Auto Club of Southern California
Jan 2013 - Jan 2014 (1 year)
Represented and sold Auto Club memberships, provided customer service to new and existing members.
Logix
Jan 2012 - Jan 2013 (1 year)
Identified members' financial or service needs, directed them to appropriate Teller or Financial Service Officer, and cross-sold credit union products and services.
UNION BANK
Jan 2008 - Nov 2010 (2 years 10 months)
Provided services to potential and existing Priority Banking clients, identified and responded to sales opportunities, and developed a referral network.
Degrees, certifications, and relevant coursework
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