Bianca Maxwell

I am a motivated, service-oriented customer support specialist with proven experience in healthcare customer service and fast-paced retail environments.

At Concentrix I delivered high-quality support to healthcare members via phone and chat, navigated multiple systems while maintaining HIPAA compliance, and consistently met KPIs including call quality and first-call resolution.

As a shift lead at McDonald’s and KFC I supervised teams during high-volume shifts, handled scheduling, cash and inventory, trained new team members, and maintained operational standards.

I bring strong written and verbal communication, remote collaboration experience, CRM and Microsoft/Google Workspace proficiency, and a positive, problem-solving mindset focused on driving customer satisfaction and supporting team growth.