Анастасия Полуэктова

I’m a remote-ready Travel Manager with 6+ years of experience in tourism, client consulting, and remote support. I manage the full customer journey—from first inquiry to post-trip follow-up—so clients feel guided at every step.

In my current role, I consult clients on travel services, hotel options, and destination specifics. I provide full-trip support from booking through post-holiday follow-up, using my customer-first approach to keep every detail on track.

Previously, I supported customers through online chat and email, maintained high customer satisfaction scores, and collaborated with technical teams to resolve escalations. I also managed individual and group bookings across European and Asian destinations, built long-term client relationships, and handled complaints professionally.

I’m known for clear communication, CRM discipline, and fast, accurate assistance—whether coordinating with hotels, airlines, and local partners or helping with tour package documentation and booking processes. I’m excited to bring that blend of travel expertise and hands-on client support to a team that values service quality.